LA Fitness

The pool is great! The people that work here are wonderful and helpful.

This is a newly upgraded/renovated LA fitness that is generally always clean and has the usual (high) amount of rush hour traffic but is otherwise easily accessible.

This company is a scam and refuses to cancel memberships. I've jumped through hoops and mailed multiple cancelation forms which were "not received" I have tracking proof that the last 3 forms i mailed were delivered and customer service has been no help and refuses to cancel membership. I've filed complaint with the BBB and will be disputing with my bank also.Edited to add that after I filed BBB complaint the company magically was able to cancel the membership which they had claimed to have been unable to do before hand.

Kevin really helped me get the right membership, first time even going to the gym and made the environment very friendly. Remodel looks amazing too!

I recently moved from Arlington, this location is the closest one being over a twenty minute drive. I came to cancel yesterday, the man working the front asked that I come back during business hours (8-5). And that a manager would give me a call in the morning.I did not receive said call. I went today at 1:00pm, the man working the front asked me to come back another time. Informed him this was my second time trying to cancel. It’s inconvenient to go through this entire process for them to refuse. He simply said they will call me back.I called the Arlington location, they said so long as I am requesting a cancellation, they can’t refuse. Much less in person. The Arlington location was far more helpful over the phone than yesterday and todays staff at this location. I placed a stop payment through my bank and Arlington terminated my membership through the phone.

Gym is convenient- but the staff who greet you are rude. Each time someone walks in or out you should be welcoming or saying have a nice day. It’s customer service and each person who works the front desk lack it. Don’t put the scanner up on the ledge and text on your phone.

Weight area is really old, somewhat clean and so much mess. Everything is out place or order and unorganized. Makes working out slow looking for equipment.

You pay your high membership fees here, but yet it's 20 minutes after opening time and they still haven't opened up. This isn't the first time either. Thanks for continuously ruining the only chance in the day I have to workout.

Only issue is the dumbbell rack is a mess and missing weights. The shower heads need to be replaced. But the gym is clean compared to other big box gyms I go to.

On a good day, I might have given this place 3 stars, despite the icky showers and dressing rooms that always have dirty floors and hair everywhere. However, they have now found a way to screw over their paying swim members. I've had my membership for years and only to swim. They are now allowing a third-party business to rent two of their lanes, cramming all of their loyal, full-paying members into two lanes to do their swimming and water fitness - and for large chunks of the day! I am stunned because this used to be strictly against the rules and now the almighty dollar has conquered Mr. Welch.In addition, the last time I swam there, which has now been a while because I'm still deciding what to do next, I was stunned to see a man swimming in his underwear and when I asked the front desk about it, she said there's really nothing they can do about that. ARE YOU SERIOUS?!?! THIS IS HIGHLY DISRESPECTFUL AND UNSANITARY. I really don't want to be in a pool swimming with men in their sweaty, skid underwear... women either, although I have yet to see that.