Crunch Fitness - Daly City

I would steer clear conversation with a boy named yousif who is petty and will kick you out for the day for unprofessional reasons.

So to preface this, the last time I came to this gym was years ago on a guest pass. At the time I thought the facilities were nice and the staff were cool but I went with a gym my friends mostly go to. Fast forward to the present and I decide I wanna give it another shot. My friend gives me a guest pass and I figure if I like it again I'll pick up a membership and gym with them a few days a week.I come into the gym today and I walk up to the counter and ask if anything has changed and that I want to use the guest pass. The latino guy (hate to describe someone by ethnicity but I didn't get a name) gives me attitude and asks me if I've been here before. I think, weird but ok sure, and I tell him I came in years ago and I wanna try the gym again. This dude tells me I can't come in! I ask why and he says cause I've been here before. What?? It's been YEARS. I tell him this and also what if he just forgets me? Then he tells me he doesn't forget people like me. PEOPLE LIKE ME?? I REALLY hope he meant people who come in with guest passes and not something else.So I'm frustrated and I'm starting to leave. Then this random dude walks in with a guest pass and greets the desk guy all chummy, "BRO It's been a minute since I been here!" and then tells him about how he got another guest pass from his cousin. Front desk guy lets him in and I look him in the and he gives me the fattest smirk I've ever seen in my life. Frustrated as hell I leave to cool off.You know the best part? I checked the guest pass and it literally says in writing that you can use a guest pass so long as it's been more than 60 days since you last visited. So he just didn't want to let me in. I WONDER WHY.

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Very rude front desk. The young boy at the front desk is super rude and judgemental. Avoid going here at any cost

Does the trick. Plenty of equipment it’s not hard to be able to use what you want. Easy parking.

Tried to get two roommates to sign up and try a free guest pass to see if they wanna join. Tried charging each one $35. After that we walked out. Well, they are now members of 24-hour fitness. Don't appreciate the bait and switch by your staff.

Awesome gym good working equipment, nice employees, very clean, and the clientele isn’t obnoxious!It does get very crowded though, but that could be attributed to the fact that it’s one of the few good sizable gyms in the area!

So dissatisfied service & I am completely disappointed with their unnecessary overcharge payment on my credit card. I have been get charge $40 Extra and I have been waiting for since 1 month to get my money back in my account. This give me sign that…I will not renew my membership here.

I was accused by a Yessica T. - Operations Manager of this Crunch Fitness - Daly City location, of using my wife’s Check-in barcode to enter the gym facility. It seemed like she thought I knowingly attempted to defraud the system by scanning someone else’s Check-in barcode.On December 29 2022, me and my then pregnant wife decided she was going to cancel her club membership due to her being pregnant and not being able to use the gym facility. A Crunch Fitness employee of this location, whose name I cannot now remember, has recommended us to transfer my wife’s club membership under my name instead of cancelling. We thought it was a great idea. We signed some gym membership account transfer documents and I was good to go. I fly in and out of the city so I only have been to the gym once on December, 7 times on January and 9 times on February. But not once have I ever been told that it’s my wife’s name showing up on the screen instead of mine. A Vaughn M. - Membership Director then offered to help Yessica T. and I also got the same vibe from him.Today was one of the most embarrassing moments of my life.I understand that you have to enforce the rules and implement them. However, I think that I should have been given the benefit of the doubt before I was alleged of defrauding Crunch Fitness. I never got a mere apology for this horrible experience. Upon checking my wife’s profile in the Crunch Fitness’ system, Vaughan M. appear to have found my wife’s membership account transfer documents from December and have advised Yessica T. to have me submit a new set of the said document again. I know that I need my wife present with a piece of ID with her which would manifest that I am familiar with the process. I have mentioned that to both of them. I was allowed to workout tonight but it did bother me the entire time I was there. I hoped they would’ve handled the situation differently, it would have been a whole different experience. I still felt guilty even though I wasn’t.I just hope that in the future, no other paying patron, on this incident, a Medical Laboratory Professional, to endure the embarrassment that I had to partake.I have loved coming to this gym but I think this will convince my family to cancel mine/my wife’s membership.UPDATE: Visited the facility the day after the incident. Mervyn F. - General Manager has taken over and acknowledged the problem. He has also provided a resolution. For that reason, i’m upgrading my 2-star review into a 3-star.

Heads up if you're not a "signature" member it's an extra $10 to enter this crunch location for regular members. This location has a sauna. The bathroom and showers are relatively clean. They also provide complimentary towels.