Crunch Fitness - Daly City

My fiancé and I are from out of town and needed a short term membership. GM, Mervyn Ferrer, was able to give us a helping hand to accommodate our needs. Being able to continue our workout routines made the trip much more enjoyable. Thank you to Mervyn and the staff for being so welcoming and kind! Highly recommended for any out of town visitors!

This review is specific for Kasandra Altawil and John Mendoza's customer service. I had the worst experience during covid dealing with Derrick Emperador. Kasandra was not only patient, but she was clear in communication and quick to assist me with my problem.John continued to be communicative and helpful with any problems I had during COVID with my membership even though he moved locations from Chestnut St in SF to Daly City.Most gyms are comparable with cleanliness, machines, classes. The difference for members truly comes down to customer service and communication.Both of them are great assets for Crunch.

If your someone who takes your fitness serious, I don’t recommend this place. It’s really busy most of the time where a lot of equipment is taken up. The bench press squat rack and other essential machines are always taken up. Packed like sardines during busy hours. There’s only two squat/dead lift rack and each person spends 30min to an hour on it. On top of all that the cancellation was a nightmare. Thank god I left this place because my new gym I go to is soo much better.This gym needs to expand in size.

I've noticed an influx of children joining the gym as of late. I have no problem with this SO LONG AS THEY'RE SUPERVISED. In my last workout session there were at least 3 instances in which kids were goofing off and almost hurt themselves because they don't know what they're doing. THIS ISNT PLANET FITNESS. There are a lot of serious lifters here, please do something about this or I will be taking my business elsewhere.

Is this a gym or a daycare? They've allowed KIDS to be in the gym for who knows how long as part of some contract. Kids do not belong here unless they're closely supervised by an adult or trainer. I saw some potential injuries with these kids and their lack of knowledge on how to lift and use machines properly and safely. Upon bringing up these concerns to the staff, they dismissed it and stated they have insurance. Okay, if these kids injure themselves, it could be life changing for them. I saw some altercations happen with routine ADULT patrons and these kids (who come in mobs) to a single machine. They will hog the machine or rack and play around like it's a playground. I thought crunch was a GYM, not some daycare or playground. Leave the kids out of this or I'm leaving this gym.

Decent gym but HORRIBLE customer service. I moved away from California and called to cancel my subscription before I left. A year and a half later I noticed I'm still getting billed from them after my card attached to their billing expired. I called customer service and despite me telling them I talked to them already and I'm owed a refund they are telling me I have to pay the bill or will send this to collections. Since I called and cancelled I would think I'm owed money for still being charged not the other way around but not in their eyes I guess.Not sure whom I spoke with on the phone but she was also incredibly rude. The business model of charging people a membership fee without their knowledge or just hope their customers forget they signed after their new years resolution is predatory and wrong. Don't recommend.Update: They sent it to collections. If you care about your credit score I don't recommend signing up.

LOVE the 5 Stars Edgardo! We appreciate you taking the time to leave a review for us.

Oh no! What happened? Please email us at [email protected] so we can look into this!

Oh no! What happened? Please email us at [email protected] so we can look into this!

Hey Eihab, thanks for taking the time to review! We're thrilled you're enjoying your workouts with us and we look forward to your next visit!