Club 24 Concept Gyms

Did not cancel my membership when the guy had told me it was cancelled and they kept charging me, then sent me to collections. Disputed it and the amount was dropped by the collection agency without me even needing to provide proof because clearly they do this to everyone

Alright gym, but don’t buy a day pass because no matter how many times you tell them they will not stop calling you.

Overall the best value in the area. I get to use all the locations, massage chairs, movie, theaters, tons of good equipment, super helpful staff, can’t ask for more.

AffordableCleanWell equippedPretty well spaced out offers good deal of privacy especially at non peak hours (3.30 is to 8 pm mYbe)Friendly staffIs open 24*7Have free classes almost every day for the higher tier memberships. And one can bring a guest I. The higher tiers.Totally worth the upgrade....Effective use even 25% of the facilities COULD ENDURE VISIBLE RESULTsDon't contemplate...Don't compareJust join and surprise yourselfCheers

Glad to be getting back to the gym after the big COVID break. Club 24 has lots of space and plenty of equipment. Vashon did a great job introducing us to the gym and evaluating our needs and goals. We look forward to getting started again.

I just want to start by saying. What a disgrace this establishment is to any other gym trying to make a name for itself. WATCH OUT don't be fooled by the Christmas special, because these guys are the opposite of holiday cheer. Do you want to be sent to collections for a random bill AFTER your account was closed, then this is the place for you. My client has been extremely upset by this institution during the holiday season and we will be seeking action. 1 Star is far too much for these guys. I would much rather tip a dunkin donuts employee than ever send my client here again!!!!

This location is closer to me than other gyms. Also, the staff there are cool and quick to respond… and fix equipment if broke. Last but not lease the DARK THEATER ROOM is the BEST!!! Just wish reception was better in the strength training area aside from that is worth to join!

If I could give this place a -10 I would! The district manager is so disrespectful and rude to customers and his staff that I am feel sorry for the current members and staff working there. I was using one of the hip abductor machines located near the bathrooms and he was screaming to one of the staff members there - it was so uncomfortable and awkward and even though he saw me he continued to scream and come close to the other staff member that I thought he was going to hit him - the staff member looked so scare and I thought it was so unprofessional to do that in front of a gym member and he never ever approached me to say oh I’m sorry you had to see that nor did he chose to bring the argument to close doors…. I decided to canceled my membership after a few other incidents I saw there and the lack of good customer service from the district manager and some staff member. I had the misfortune to deal with the district manager over the phone after my gym membership was canceled due to a miscommunication over certain gym policies and he was so rude and aggravated over the phone that I am glad I am no longer a member. This guy has such an alter ego and he is using his current position to mentally and emotionally abusing customers members as well as the staff.

The staff is very friendly and lovely to their members. They are also very diligent when it comes to making sure the gym and its machines are kept clean especially during the pandemic! Throughout the day they are cleaning the machines, putting weights away and making sure their members are following CDC guidelines! I feel very safe and healthy, both mentally and physically when coming to workout!

As many other reviews already show: the place is dirty, has leaky toilets, water fountains not working, constant plumbing issues, and toilets overflow often - resulting in a sewage odor in the bathroom/locker area. Equipment is often out of order and not repaired for months. The front desk staff changes weekly. Management is not professional. They have a poor business model in which they make it nearly impossible for people to cancel their membership. A phone call should be enough or an email. To cancel your membership should be as easy as signing up, but their tactic is to lock members into paying. For people looking for a new gym, stay away! It’s worth paying a little more, but getting a great staff, ethical policies, a clean gym, better equipment, and professional management.Only one positive element - they have Sommy, a great trainer, hopefully he finds a better gym!(To Club24’s response) It shows once again how unprofessional management is - sharing publicly that I owe money (which is false). However, the fact is that I never signed a contract with Club24. They continued to charge me after I advised them to cancel my account and even resorted to hiring a collection agency, but their attempt to lock me into a yearly membership failed - as they did not possess a signed contract. The result was a letter apologizing for the inconvenience. This demonstrates once again how Club24 continues to charge people without authorization. They have a lot of negative reviews showing similar scenarios. It’s time for Club24 to come up with a new business plan, one that doesn’t have to trap members in order to generate revenue.