Top Shape Gym in Moline, IL, is a 24/7 fitness center with a focus on extensive equipment and group classes. The gym is praised for its cleanliness and helpful staff, making it a preferred choice for many locals. However, recurring issues with customer service and membership cancellation processes have been highlighted by multiple users. Despite these concerns, the gym maintains a strong equipment lineup and reasonable rates, especially for military personnel.
Pros:
- Open 24 hours, every day.
- Extensive cardio and weight equipment.
- Multiple group classes available.
- Friendly and helpful staff.
- Clean and well-maintained facility.
- Reasonable membership rates.
- Especially good for military personnel.
- Convenient location.
- Boxing and fighting gear available.
Cons:
- Poor customer service and cancellation process.
- Issues with TV channels and music.
- Membership billing concerns.
Location / Contact
- Address: 4200 24th Ave, Moline, IL 61265, United States
- Phone:+1 309-797-3150
- Email:[email protected]
- Website:topshapegym.com
Rating Stats
Reviews (50)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 50 reviews.
The address is: 4200 24th Ave, Moline, IL 61265, United States .
The contact number is +1 309-797-3150
This service is listed under Gym .
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jason s
3 years ago
Bad customer service, badge stopped working and their system stopped charging my card although it worked when I came in to ask that they try the card on account again.I was still expected to pay for the time at the gym I couldn't use due to their system. Customer service is a bad joke.
angie hughes
3 years ago
The gym has been closed due to covid 19, but they are still taking money from my account. I called last month about it, no one returned my call, and now their answering machine is full. Why am I being forced to pay for a membership that I can't use?
Daniel Springsteen
3 years ago
Good equipment. Kind staff. Bought a membership right before covid went down and took care of me and gave more months when everything opened
Eric Mauricio
3 years ago
We informed them that our membership be cancelled right before COVID started (since we weren't using the gym enough), and left them voicemails and e-mails. Never heard back, and FINALLY received an email recently (about 3 months after my cancellation request), and they stated a form was needed to be filled out to terminate our membership and that they have to charge me the few months they weren't even opened. Never even used the gym at all after my cancellation request was sent in. POOR SERVICE.
Carrie Harris
4 years ago
Melissa Fry Beasley
4 years ago
Jared Robinson
4 years ago
Rachel Carpenter
4 years ago
ken benningfield
4 years ago
Can't beat the price. Decent equipment
EyaTheGreatest
4 years ago
This place use to be a great establishment, but now it is a joke. I recently went in to cancel my membership (effective the 1st of the next month) because I’m moving. They said if you cancel today, your membership ends today — even though I paid for the entire month. And although their policy cancels your membership effective immediately they refuse to issue a refund for the unused days.(SIDE NOTE: I said “okay, I’ll cancel on the the 30th of the month, the employee said their policy is you have to cancel at least 11 days before the beginning of the next month or they will still charge you for the next month. It’s a lose-lose situation for the member. DISGRACEFUL!!!)