Club Metro USA

Everything about this gym is horrible races dirty and employees don't speak English save your self and run away from this gym. Also Joslin the manager is trash.the way she speak is horrible over the phone and she never in office

This gym doesn't have a cardio room. The bathroom and showers are very poor quality. The weights and equipment are old and not so well maintained but will have to do I guess. Compared to other gyms it's out of its lead.

This gym is garbage... Have not been here in almost a year and find out money has been taken out of my account this whole time.. Garbage, no a/c, and pretty much almost every machine is down.

They charged me 82 dollars to cancel membership, I don't even go their I just wasted my money in there. You have to notice them 30 days before cancelation otherwise they charge you mantinance plus the month.

i wish there was zero star option. this is the worst gym there can be. They wont cancel your membership and keep charging you without sending a single notice to your home. then you find out that your credit score is down 30 points since this stupid gym sent your account to collections. What kinda craziness is this? so unprofessional. such a sad place to join. It’s filthy and smells like garbage.

The gym itself is okay. I went when I knew there weren’t going to be an abundance of people so it was never crowded but with the limited space I can imagine that could be an issue during peak hours. The gym, in a vacuum, could get 3 stars. My issues start with signing up. They didn’t honor the trial pass from the website, that’s fine I guess. I’ve been there before so I was okay with that. I asked about a friend pass. I was told by the employee that the up charged pass allowed me to bring a a friend. I even brought a friend with me on more than one occasion. Then the third time I was told that they don’t honor a friend pass. I didn’t record her telling me I could bring a friend and I didn’t actually see the contact I signed. Lesson learned and was implemented well later on. So now I’ve been lied to and I try to cancel. Canceling was a nightmare. The manager was never in when I tried to cancel, the employees apparently don’t have access to the systems, they all of a sudden can’t really understand English. Just making it difficult. I disconnected them from my card and ABC financial tried to send me to collections. Enough was enough. I read thoroughly through my contract for the right way to cancel. I went in and recorded a video of the final, in person, conversation. They tried to lie again. I was within the notice period, they tried used a different contracts notice period. I gave them the cancellation letter, the employee didn’t want to accept it. She apparently could put me in the system but couldn’t take me out. Apparently I could pay the month off and be out of the system but if I didn’t pay she didn’t have access. I was told to wait until the manager was in which was outside of the notice period. I then went to ABC financial directly and let them know I have video evidence of all of this. When I called the gym again they easily canceled my membership over the phone. They got $100-$200 out of me but I’m just glad to be free. Retro fitness also uses ABC financial and canceling with them had none of the extra nonsense. This gym in particular did this nonsense of their own desire. I won’t tell you to not go there but I highly recommend against it. I still have the video evidence and if another lawsuit were to happen I will swiftly deliver.

Its a poor gym only trying to grab money as much as they can. I had the membership, when I signed up no one explained their rule if charging maintenance fees as soo. as you sign up and you can not opt out even if u join for a week and decide to withdraw. I found out later when the agreement arrived in my email. Any ways i decided to discontinue my membership they said i have to pay another month although i had already paid for the same month once. Also pay 75 for the yearly maintenance. Disappointed. WILL NOT RECOMMEND TO ANYONE.

The place is dirty and bad maintained. Yet they charge $49 every year for a maintenance fee. I tried to canceled my membership with them. Every 13th they take the money, I came the 14th of may to cancel. I agreed to pay for this month for the short notice, yet they charged me another $26 ??? The lady said they don’t count the day of, and even so, counting from the 15 of may to the 13 is 30 days of notice. These people don’t care about their gym and they try to scam you. Their solution was to come back Monday when the manager is in the facility. I live 30 mins from the gym and I’ve had to come back for this issue 3 times already. Disgraceful. To cancel my membership I had to take $100 out of my pocket.

The “manager” Jocelyn said that they do not honor the Free Complimentary Gym Pass. Mind you, it was my first time ever attending the gym. Why even have the option to get a free pass, if it’s not honored!? She told me I had to pay $10 in order to enter. She was rude and nasty. The “manager” was not knowledgeable of anyone above her that I can contact about this situation. I do not recommend any one going to this gym. NOT WELCOMING at all to new customers.

I would give this place a 0 if it were an option. The fact that you have to go in person during a pandemic to cancel your membership is an atrocious business practice. I everyone to know to avoid this place at all cost. PS I guess it …