Retro Fitness in Bayonne, NJ offers a range of amenities across three floors, including free weights, various machines, and a fitness room. The gym provides affordable membership options and group classes, making it a popular choice for many. Cleanliness and friendly staff, particularly at the front desk, earn high praise. However, the gym struggles with broken equipment and inconsistent customer service.
Members have mixed opinions, with some highlighting excellent personal trainers and a positive atmosphere, while others criticize long delays in equipment repair and poor management response. Frustrations with billing and cancellation processes have led to negative reviews, reflecting the need for improved customer service and maintenance.
Pros:
- Affordable membership options.
- Three-level gym with various equipment.
- Friendly and helpful staff.
- Clean facilities.
- Spacious workout areas.
- Variety of group classes.
- Convenient location.
- Childcare available.
- Great smoothies and protein snacks.
- Competent class instructors.
Cons:
- Frequent equipment breakdowns.
- Poor management response.
- Complicated billing and cancellation processes.
Location / Contact
- Address: 435 Broadway, Bayonne, NJ 07002, United States
- Phone:+1 201-455-5400
- Email:[email protected]
- Website:retrofitness.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.2-star.
This business has 60 reviews.
The address is: 435 Broadway, Bayonne, NJ 07002, United States .
The contact number is +1 201-455-5400
This service is listed under Gym .
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Glenell Garcia
11 months ago
Please please fix broken machines leg kick back the hip abduction it's always something broken
Xander Lago
11 months ago
The gym can be crowded at times but very organized and clean. It usually thins out after 8pm and then you can usually use any bench or machine that you need. People do put the weights back fro the most part at this gym. They also have some Floor Fans in the free-weight area which I think is necessary because the air is really circulated and you can breath right to lift heavy weights.
Alaistair James
1 year ago
From gym beast, to gym sharks to posers….. great environment for any level of exercise intensity you bring to the gym.
James Will
1 year ago
Poor customer service & work ethic. I wouldn’t recommend retro. Go to BBQ chicken instead.
J G
1 year ago
Great gym, 3 levels, a fitness room, plus they make delicious shakes. Downstairs there is a good size free weight and dumbbells area along with 2 smith machines, 2 squat racks, a hack squat plate loader, leg press plate loader and more. Prices for membership are very affordable, and they have a daycare(just check times). Top floor is all machines and cable machines, along with many treadmills, ellipticals, bikes, and a movie room if you don't want to be bothered. I enjoy my workouts everytime I go there and that's why I highly recommend this particular retro fitness.
Sandra R
1 year ago
My first time at this location & i wanted to potentially try out this gym since its nearby. I was standing at the counter area (no other customers but me) there was a Caucasian man behind the counter on the phone & a worker a black male on my side of the counter. Neither acknowledge my presence & when the white male gets off the phone he starts having a conversation with the co-worker about the call, still doesn’t acknowledge my presence so i did myself a favor and walked out. A place that operates on poor customer service doesnt deserve my business/money. Fyi, Gym Manager, your workers are making you lose business on potentially new customers. I wouldnt be surprised if this place permanently closes in the near future!
Jennifer Toczynski
1 year ago
Great service, great Retro Blends smoothies, great classes! Clean & spacious, always able to get on the machines I want.
Jenna Benna
1 year ago
This gym is disgusting. On Monday night I fell off the stair master because it does not stop even when paused and that night in particular it began to accelerate on its own. The incline ab machine has been missing a part for almost a year- a quick fix that has not been replaced. The mats in the yoga room are absolutely disgusting and the hand towel machines are never working or laying on the floor. The workers go on the overhead speakers saying to re-rack weights even if they were left that way to begin with. This gym is not worth $30 a month and they are taking advantage of the low income area. I will be reporting this to the Better Business Bureau and will go to LA fitness when they open.
Renato Miranda
1 year ago
I have recently joined Retro Fitness Bayonne with the Ultimate membership and I am overall satisfied. For this price range you can't expect a lot, similar to Planet Fitness and other budget gyms, so my 4 star review is taking that into consideration.They offer 3 types of memberships. The Ultimate, which I chose, is around $30 a month and allows me to take group classes and access other locations. In addition, I can bring a guest with me and the guest can also take classes. Note that there's an yearly maintenance fee of around $40 bucks if I'm not mistaken. They also have a mid tier membership which doesn't allow classes or guests and a budget 19.99 membership which you can occasionally find it for 9.99 which only allows you to access your home club and doesn't allow you to take classes. You can always pay for a class separately around 5 to 8 bucks if you have one of the low tier memberships.The gym isn't big but it has decent equipment and the percentage of broken machines is small which is good. It does get crowded after 5pm but that's the case with the gyms in the area. Gym is clean, including the bathrooms which is good. The annoyance of people leaving stuff in the lockers without a pad lock is present so if you go during busy hours get ready to open at least 10 lockers until you find an empty one. Once again, this is a problem at other locations, I hope there was someone to check this and enforce the rules so that people can start locking their stuff.Staff is friendly, especially Stephanie who works at the front desk and has been very helpful since day one. Unlike the nearby Twin City/Jersey City location, the Bayonne location normally updates the group class website. It would be even better if they did it at least a week or 2 in advance so that we could plan ahead but at least they do it.There is a small parking lot behind the gym which is shared by other businesses. The gym gives you a parking pass but if you go during peak hours you will rarely find a parking spot. But there's normally street parking available, just make sure you feed the parking meter prior to 7pm.Class instructors are also very competent. My wife takes Zumba and Body Combat classes and she likes both instructors. I take Spin class with Mei who is also a competent instructor.Now my main complaint and the reason I took off one star. They have a single instructor for each class. For example, all 3 spinning classes are taught by the same person, so if she is off on a particular day, there is no coverage. During the month of February the instructor is off 4 days, including 2 days within the same week, so during that week we only have 1 class. The other 2 weeks there will be only 2 classes. Retro Fitness should find back up instructors and should add more classes. No spin classes on Wednesdays, Fridays and Saturdays? There should be at least 4 classes a week but the ideal would be Mon-Thu + Sat morning.*** Note to owner with canned response - I have already expressed my concerns on my review. If you read it all you will see my complaints and the reason I did not give this gym 5 stars ***
Steven Dirty
1 year ago
NOT WORTH YOUR MONEY! BROKEN & DIRTY EQUIPMENT & MACHINES!My friend posted a review a week ago, management responded to talk to them at the desk about the issues. Why should she when it’s all in the review/photos? There’s nothing to talk about. Fix your machines and take better care of your gym. I can’t believe after everything she wrote, the machines are still broken. Here are some more out of order/ripped machines to add to the list. No discussion needed. Fix the machines.