CYCLEBAR

Great promotional offers that help you save money on rides! Awesome full-body workout and engaging instructors.

Unfortunately while the instructors and staff are great, the business itself is extremely shady because it is impossible to cancel your membership. First of all, you cannot cancel it yourself. You have to email Victor and it takes him 7-10 business days to respond to your cancellation request. He confirmed that my account was cancelled on 6/6/23. Today on 6/14/23 I got charged a $25 late fee on my account even though my account was supposed to have been cancelled already. Avoid this place at all costs.

DO NOT SIGN UP!!!!!!!!!!!!!!!!!!!!!!!!!!!I'd like to second the fraudulent comment. Not only was I charged monthly way past cancelation in December - I am also on a call with a debt collector telling me I owe them $900. Absolutely unacceptable.DO NOT SIGN UP!!!!!!!!!!!!!!!!!!!!!!!!!!!

Been going here for about 8 months and it's great. Affordable. Instructors are always good - Brooke and Spencer are my favs - and strong community. Recommended checking it out!

This is a fraud. Please do not sign up for a membership. I signed up for monthly membership, the contract said I could cancel within 30 days, but even with multiple calls, texts, and emails to cancel within the 30 day period, they refused to cancel my membership for 4 months and kept charging me for a membership I don’t use. In addition, they charged me multiple “no show” and “late” fees that were not accurate. Very poor customer service. After signing and making clear that I wanted to cancel, they would never pick up my calls, then the phone lines were “disconnected” for over a month at one point. There was no way to reach them so I had to go in person about 10 times and explain what was happening to a different person each time. They always said they “can’t cancel” or said that they would cancel it and never followed through. I eventually did get a refund for 1 of the months through CycleBar corporate. The Evanston Cyclebar is super sketchy and caused me a lot of unwanted stress over the course of 4-5 months. If you already have a membership, make sure you document EVERY email, text, call you make.

To say that I'm disappointed by the customer service I've received is an understatement. When I first reactivated, I was very happy with how accommodating everyone was, then money started getting withdrawn out of my account without my permission. Each month was the same thing - my account was supposed to be frozen, yet $99 would be withdrawn. And each month I was told it wouldn't happen again. This happened month after month, but instead of refunding me, they just kept extending my membership. Then I tried to cancel. They took days to send me the paperwork which I signed and returned before the next withdrawal. Then I had to reach out to them to confirm they got it, which they finally confirmed. Yet I didn't get an official cancellation notice until the day after another withdrawal was made from my amount. I have requested a refund numerous times and gotten no response.

I’ve taken 2 classes so far just for a self journey within myself and I feel so good those last 10 minutes of class being told you can do it life is what you make of it ! I go for that reason they make you feel super comfortable and help you anytime you need it!I also don’t feel pressured if I’m falling behind they encourage you to do YOUR best!Can’t wait to continue on!

I would give them 0 stars if I could. I had signed up for the 4 rides a month membership, which was 80 dollars a month (the lowest membership possible). To be fair I didn’t go more then three times. Each time it was with the same instructor. They did good. That being said, because I wasn’t utilizing the membership to its full capacity, I decided to cancel my membership. THIS IS WHERE THEY ARE CROOKS. I had emailed them. I did not receive a reply. Therefore, I called them and was assured my membership was cancelled with no problems. The following month I was charged and was told I did not cancel within 30 days of the next billing cycle (which is ridiculous and it is never stated to you they will just reference the first email they sent to you when you mention that you were charged). I took the hit, because it was my own fault. But the following month they charged me again. So again I reach out to them via phone. The lady on the phone tells me she will put my name on the list (making it seem I’m not the only client having issues) and that I would be contacted in a few days. I also reached out via email directly after the phone call because I didn’t trust them. I Received an email back about the 30 day rule which doesn’t apply to me. Had to call again and am still waiting to get refunded. They should be embarrassed.

Just simply the best indoor cycling experience anywhere. The CycleBar App is awesome for finding classes and reserving your actual bike.Free water bottles, water, towels, fresh fruit, digital lockers, cycling shoes, hair ties, etc.The CycleTheatre is utterly amazing. Brand new Schwinn Carbon Blue bikes and a state-of-the-art audio visual system that will blow your doors off. Wow!!!

I absolutely love this studio, the challenging workout, the luxurious amenities, and the absolutely wonderful owners, Paul and Patrice! You truly feel like you are part of the community, and like they genuinely care about their customers. Every single time I had a cycling session here, it's been nothing but outstanding - fun, engaging, good music, inspiring! There are also special events with wine and cocktails, and lots of different charity rides! Buy a package here, you will NOT be disappointed. A+ all the way! 👌🏻