Genesis Health Clubs - Fort Collins Club

This place is wonderful HIGHLY RECOMMEND! Abby/Abigail I believe... went above and beyond without hesitation! Genesis is lucky to have you on their team.

I’ve been to all of the gyms in Fort Collins. Genesis was the first gym I started a membership with when I moved here three years ago. After one year I decided to go to the other local gyms just to try them out and I soon realized how much Genesis has to offer compared to everything else that’s around. So I decided to restart my membership and am not going anywhere! This gym is absolutely the best gym in Northern Colorado.

I have been a member for about a year and a half and informed the team that I was going on a deployment for 6 months. Instead of being understanding of my military obligations, they told me that I would have to pay a monthly fee to hold my current membership and monthly contract. My student loan payment is even differed while being on a deployment. I am shocked that an organization doesn’t offer understanding to those serving down range by simply pausing the membership. I will not be keeping my membership any longer and I was still charged for two months even though I gave one months notice.

Nice to see the presence in CO- great energy- great trainers and large variety of offerings from water to climbing to tennis to classes and basketball and full array of equipment. Clean. Good Parking and outdoor space!

Immoral, predatory, but legal contracts. If you want to cancel your membership, you can’t do it online, can’t call, you have to come in, wait 20 minutes, and sit down with someone. Sales manager had the audacity to tell me “hope you learned a lesson”. A member of 3.5 years and they wouldn’t work with me at all. Lost my job and couldn’t pay a couple months. I didn’t even use the gym during the time I couldn’t pay. Please tell me what added costs Genesis incurs when I’m not using the gym? I asked Danielle for a copy of my contract and she never sent it. I had to come in.

I hate to be one writing a negative review on a place that initially really excited me. However, at the end of the day, the expectations that the Genesis team met when signing up were not met.I wanted to do my “free workout” to feel out of the gym. After recommendations from friends and encouragements about their pricing, it came to my surprise that my “advisor” of sorts sat me down to have a 30+ minute conversation (that felt like a lecture) about joining. I asked about a matched rate that my friends had bragged about. He seemed threatened that I would dare to bring up a lower rate and made me feel like I was out to scam the gym (as he told me was down many times before). Timid and pressured, I signed the contract.I was most excited about the pool for lap swimming. No one told me it would be ridiculously challenging to reserve a lane at a reasonable time. You had to call 48 hours in advance but every time I asked the staff was never able to say the exact time sign ups opened. So it was usually either 6am or 8pm swim times available. Also, their online portal to sign up never worked so it was extremely inconvenient.Also, the classes. I showed up for my first yoga class, went to the room it was labeled on the schedule, and sat there. No one showed up and the class location was mislabeled. I checked with the front desk, and again, clueless. I never tried to go to a class again.Lastly and the most frustratingly, I called to inquire about cancelling my membership while flying home for a family emergency. Someone told me I had to do it in person but would honor the date I called. I wasn’t able to make it back in person until weeks later and by that time, don’t even think about it.. they sat me down again and made me feel dumb for asking. I was shocked that they told me I had to pay not one but TWO more months based on the date I came in. That is almost $200 I did NOT have.Frankly, I want a refund for those months to honor what I was told over the phone but am too intimated by the staff to even think about asking based on my prior experience.If you’re looking to save money and have a convenient time, this is not the place for you, sadly.

Wonderful gym experience! The multiple levels and sections within the gym allowed me to find the perfect spot for my routine + clean and comfortable bathrooms as well!

Amazing gym. I’m from out of town so needed a place to workout. My local buddy showed me this place and wow. It had everything I needed. I got the absolute sickest pump in there idk what it was. Ken at the front desk was the absolute man. If I’m ever back here you can bet your sweet bottom I’m coming back.

This is the best gym I've been too the staff are really friendly and kind and the other people are insanely nice I really enjoy going here. And it has everything you need.

My wife became disabled. After sitting in the lobby they, refused to let me cancel a gym membership. Then claimed they needed two full months to process a 30 day notice requirement. Then refused to take my credit card off file.