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Anytime Fitness located at Old Hwy 71 S, Fort Smith, AR is a 24-hour gym which ensures convenience and flexibility for the users. It boasts a range of fitness equipment and has been appreciated for cleanliness and location.

However, in the recent past, there have been multiple issues related to customer service like challenging cancellation process, irregular staff presence and unresponsiveness to queries. It's important to note that this fitness center is under new management who is actively addressing the existing problems.

Pros:

  • Open 24x7 which ensures convenience and flexibility.
  • It has a favorable location.
  • Positive reviews about cleanliness.
  • Continuous efforts from new management to improve customer service.
  • Engaging and accountable staff under new management.
  • The gym is well maintained with a wide range of equipment.
  • The gym has undergone a transformation under new management.
  • Customers have reported pleasant experiences.
  • Some customers praised their service.
  • Compliments on gym cleanliness from several members.

Cons:

  • Complex and problematic cancellation process.
  • Irregular staff availability, causing inconvenience in peak fitness hours.
  • Troublesome communication with management on pending issues and billing queries.

Location / Contact

Rating Stats

3.5

out of 5.0

11 reviews
5.0
2 reviews
4.0
7 reviews
3.0
0 reviews
2.0
0 reviews
1.0

Reviews (20)

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Only going to give this 3 stars I do here frequently but they do not have a vending machine. Missing some equipment that a gym goer needs. Overall it is a good clean gym to go to

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Has really gone down. Trash hardly ever emptied, no sanitation wipes for equipment, and equipment has been broken for over a year. Never see anyone there from staff. Sad for what you pay to go there.No management on site. Unable to cancel membership without going through cooperate. Other locations much better than this one. This particular gym is "privately owned" so other anytime gyms can't help with issues.

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Great location and customer service. Jolene deserves a major raise for the hospitality definitely will be returning soon

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Absolutely love everything about this gym! New management is great!

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Anytime by Riley Farms is under new management/ownership. I had issues contacting the previous management to resolve issues with my membership but the new management took care of the issue immediately and contacted me again to follow up with the solution. Their commitment to resolving a problem created by someone else when it does not benefit them in anyway shows me that they are fully dedicated to turning this gym into a good reputable gym that you can actually contact someone at and have a good experience with

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We have to move out of the country and administration asked proof of moving in order to cancel membership, like mail with new address and our names on it... Nothing else but that ... The country we were moving its paperless !!! Postal office is not the same as US.Huge disappointing, a nightmare trying to cancel after moving...

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After nearly a year of turmoil trying to get ahold of someone to end my subscription, they have new management and are getting the job done. I'm getting refunded on the months I never used and I'm very satisfied with everybody, especially Jolene, and their hard work. Will change to five stars once it's processed.

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Horrible customer service. I have been trying to cancel for months via email since their phone number is disconnected. They have still been charging my bank account so I had to call my bank and put a stop payment for this vendor. Terrible customer service. Avoid at all costs

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The facility equipment is great. But the staff is never there or never answers the phone during their staffed hours. The phone number they hve online just rings and rings theres no voicemail to leave a message. I put in requests on their website to cancel the account a couple times. Ive called so many times the last two weeks during Their so called staffed hours. And the way its set up is that you cn only cancel at the facility you originally signed with which is beyond stupid if you hve the anywhere fitness plan.

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Be careful, avoid this gym. Nobody has appeared to be there for months leaving equipment broken and leaving members without any answers other than a number to call that nobody answers or returns calls.

No reviews yet

Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.5-star.

This business has 20 reviews.

The address is: 11735 Old Hwy 71 S, Fort Smith, AR 72916, United States .

The contact number is +1 479-226-3319

This service is listed under Gym .

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