EōS Fitness

Jordan provided the best customer service I’ve ever had . Very informative and knowledgeable would recommend coming here

One of the best gyms I’ve ever been in, everything is perfect, the people and trainers are amazing

Everything is good in this gym except the crowd. Also their machines often go under maintenance. Friendly staff and worth 10$ monthly. Less crowded in the morning & weekends.

Pool area smells pretty bad most days, saunas are never actually on or able to be used, only for show. Good luck getting a machine if you need it for your workout

Originally Posted October 21st, 2022I have reported safety issues for months to Derek, Alessandro, and Ezme without change. Cleaners will invade your personal space and interfere with your workouts. They attempt to clean my and other guests equipment WHILE we are actually working out and using it! I've had to stop my workout to ask the cleaners to stop. They also leave spilt mop bucket water on the floor without a wet floor sign. It is unsafe and could lead to a serious injury for both guests and staff. It was first reported earlier in the year through a survey around March and we got a response from Ezme. It continued to happen, so in August I tried to report the issue to management staff in person when I was done with my workout and the desk associate lied to me saying he was the manager. I told him I knew he wasn't, but when I pressed further he said the actual manager (Alessandro Gonzalez) was busy and couldn't talk to me. I then emailed District manager Derek Seechoma that day and he assured me it would be addressed. I even met with General Manager Alessandro Gonzalez a week later in person. The issue kept happening unfortunately so I emailed Derek, Ezme, and Alessandro again August 28th. I didn't get a response after 48 hours so I emailed again. I didn't get a response to that email either. I was then compelled to reach out to the Better Business Bureau August 30th. It is now October 21st and they still have not responded to my emails or BBB complaint. They said through the BBB complaint portal that Regional VP Katy O'neil reached out to me but I have no record of her calling, emailing or leaving a voicemail. I was a frequent visitor to the gym before and I've been reluctant to come back because I just don't feel management takes my safety seriously. Management is not visible and does not provide adequate supervision of staff. They spend the majority of their time in their office or at the front desk talking with other EOS staff. I tried as much as I could over many months to report and work with management before escalating the issue to the BBB and Google Reviews. They chose to ignore me in the hopes that it would go away.Update August 7th, 2023:Derek did finally reach out to me last year after leaving Yelp and Google reviews and the cleaning issues did go away for a time. Unfortunately, last week an employee interrupted my run again to ask me if he could clean my treadmill in the middle of my run. I took my AirPods out and declined and explained why. I also explained it was unsafe and disrupted my workout and concentration. I immediately emailed Derek again but didn’t get a response. I then emailed Tajah Staton but unfortunately did not get a response back from her either. It seems EOS district managers only respond to Google and Yelp reviews. I think I am not unreasonable to ask to be allowed to workout and safely use the equipment without being interrupted by EOS employees. I’ve been a member of many gyms and have never experienced employee cleaning issues like this. Please wait to clean my equipment when I am done with it. I was only there for 40 minutes and you are a 24 hour gym.

This location has been my least favorite since it came out. Tonight I just asked the front desk if I could use clips for the barbell, he said “I can’t give them out”. I’ve been a member for 5 years and never have I had this kind of issue. This location needs some serious help. There are no clips here at all. I’d advise people to try another location with better Quality.

I canceled my membership and personal training in person in April due to moving out of state. Come to find out I've still been charged for an active membership for months after. Called several times over the span of a month and have been told either "no managers are available, call again later" or that they would get back to me in 24-48 hours, they never would reach back out. I've just read several other reviews stating the same has happened to others in terms of "uncancelled" memberships still withdrawing money.

To the employee Jordan and Lous and the homegirl noemy set of employees always smiling when I enter the facility to get my work out on for the day to get the blood flowing correctly 💪🏾🦍🏋🏾‍♀️ …

The Overnight Employees Jordan & Nicole are excellent 👍👍 always there to help and go the extra mile... definitely an asset to the organization …

Great place but sometimes it can be packed. Sauna breaks down on occasion (call ahead to verify). Some of the machines are sometimes under repair. You'll have to get creative when working out because machines/weights/benches/racks are often being used. I still go often and can get a solid workout done. Can't beat it for the price!