Anytime Fitness

I feel the trainers and atmosphere are all adequate and their energies are a perfect fit: not too crazy cultish like some gym programs. The bathrooms definitely need some more love for the shower stalls; new shower curtains, not just a liner. Some sort of mats on the floor would be nice but not the slimy rubber mats with holes in them (anti fatigue mats) but something with more friction or grip. The stalls themselves are okay but there is a bad drain fly problem which needs to be addressed. All that being said I like their classes and all that they offer to their clients. I love my trainer Tod and the other trainers that I interact with are all professional and caring and I appreciate that.

For literally YEARS now, I have been told by folks over the phone, on email, and in person at Anytime Fitness West Hartford that my membership has been cancelled. And yet, they keep charging my credit card. Now I'm in fraud negotiations with my credit card company. I'm submitting an official complaint and negative review through every avenue that I can find.

Signup was very thorough and informative. The training regimen Tod is putting me through is excellent; starting gradually with core strength, endurance and flexibility before I try to move some bigger iron. Exactly the kind of coaching I was looking for. Also, you can’t beat the hours!

I had such a wonderful experience signing up at the West Hartford Anytime Fitness. The staff was knowledgeable and had a great sense of humor. Looking forward to meeting my goals with the trainers and getting to know the team.

Finally, this is happening again every gym. I canceled my membership on June because i moved to a different state. I asked can i have any confirmation, a staff kept insisting you were good, it's done. I kept asking multiple time to have confirmation.My last bill should be 14 July.My last day at gym 28 July.Yes, i got billed14 July28 July10 Aug ...And yes, i have to drive all the way back to this location to talk to them.

I was very pleased with my first few visits to this gym. I found all the staff very friendly, helpful and supportive. I’m there to increase core strength and general fitness following major back surgery in January and the staff and trainers are knowledgeable about how to protect my back but increase strength where needed. I feel very confident in their abilities to help me safely reach my goals.

UPDATE: July 13 ‘23, 90º degrees outside and nobody ever reached out!!! Also, when they turn the AC on the front room, they automatically turn it off on the back room and vice versa. I’m dripping sweat at the front room because they’ve turned the AC on at the back room where they’re having classes. Outdated and not enough equipment. What bothers me the most is the fact that AC is always off at the Cardio area. It’s 79 degrees today!!! Seriously thinking about switching to a different gym. The only reason I still come here is because of the location, nothing else tbh.

The facility is very well equipped. The gym is always clean and open. I have used 4 different Anytime locations with a good experience in all of them. I have had good trainors in other locations, but I have a GREAT trainor there in West Harford. The staff there is very friendly and helpful. Best gym around!!

I have been very pleased with Anytime Fitness, the staff in general and my small group trainer in particular. I have seen significant improvement in my fitness and actually enjoy my workouts. I am very comfortable at the gym and feel the staff is there to enable you to succeed at your own pace through a combination of machines, weights and resistance training. It is a truly welcoming and friendly atmosphere.

UPDATE: Still haven’t heard from staff or owner and equipment continues to fall apart. There are loose bolts on the leg press, more than half the benches, both squat racks, and countless other machines. Seems like they’re waiting for an injury before they decide to fix anything. Down to two stars till they fix literally anything.Staff is nice, but the gym is in constant disrepair and weights are never in the right spot..unless you put them there yourself. I wonder where the facility fees that members pay go because it clearly doesn’t go to maintaining equipment or adding basics like an extra mirror in the back room where there is a large underutilized rack of dumbbells (see pic). Myself and others are constantly having to hand tighten screws on bench’s and squat racks so they don’t fall apart which is a HUGE safety issue. The staff only has a handful of mismatched tools so I blame the owner/operator, not the staff. Like others have said, when the personal trainers are there, they use a huge amount of facility space and equipment. There needs to be a policy limiting the amount of personal trainers working out clients at peak times because they take over a third of the gym and block off sections with traffic cones, keeping equipment and other members from using their zones. It really wouldn’t take much to improve the gym, I hope the owner is forwarded this message and does something about it or I’ll be switching gyms when the year runs out and I’m sure others are thinking the same.