New York Sports Clubs

ok I joined this gym ONLY because of the location (I also used to be a member of NYSC in NYC). I went for my first day and this has to be the worst gym in the best location I have ever been to. …

Love it there. Friendly and helpful staff, clean, and clean restrooms, wheelchair accessible for pools, never had to wait to use equipment, lots of cardio machines, plenty of sanitary hygiene stations, lots of lockers, clean locker rooms …

If I could give less than 1 star, I would. This gym is failing and therefore they will stop at no cost to charge you unreasonable and undisclosed fees. I joined here to utilize the pool in conjunction with physical therapy to heal a major back Injury. The person who signed me up insisted I would have ZERO fees other than my month to month membership fee. My physical therapist recommend I no longer use the pool as it was adding to my injury so today I stopped in to cancel my MONTH TO MONTH MEMBERSHIP. The people at the front desk wrote my name down on a post it note, and said "Tanya will call you today to discuss your cancelation". When I received the call, I was informed I will be charged a $73 annual fee (which I paid upon signing up) and an additional month of membership fee because of the 45 day notice and a $10 fee for cancelling in general. None of these fee were signed by me, and I was assured I didn't need a copy of my membership agreement.This is not how you help people get to a a healthier place.There are gyms out there willing to help, not gouge there wallets. New York sports club is only there to GOUGE.

Don’t ever get stuck in their billing system. Not sure who is the customer here. They say they will email you a receipt but never do. They don’t keep track of anything so you have to keep track of everything for them.I’ve had 4 billing issues in the past 2 years. Promotional does not go through; charge for two active accounts at the same time; $76 cancellation fee when I renewed contract; and my final cancellation.They will claim you (the customer) are lying, they won’t record anything, and they won’t send anything they record.You can expect charges to your credit card but no receipt, records or reasonability here. This type operation should be illegal.Make sure you record everything you talked about, the person you talked to, and any witnesses. Don’t bother calling because apparently they don’t keep a record of that.

Ordinarily I’m more forgiving when it comes to reviewing health clubs but I’m sad that a club with the kind of reputation of NYSC, and especially being in the particular space and location they inhabit; is in such a state.Where to begin? The equipment is dirty and outdated. The dumbbells on the racks are completely out of order taking valuable time away from your workout while you try to make sense of why the 20lb weights are next to the 75lb weights.The wipe dispensers are empty and the bags pulled from them as members try desperately to find a way to wipe down their equipment before/after use. The towel receptacles are overflowing and in the men’s locker room, dirty towels litter the floor.The unisex restroom is also littered with dirty towels and used paper towels. There are three employees working today. One of them is wandering the lower level with his face in his phone, headphones in his ears. The second is at the desk, with a basket filled with folded clean towels behind him waiting to be put away. The third, the cleaning person; appeared only once in the two hours since I’ve arrived.I came here because I will soon be working very close by but for a gym in West Hartford of all places to be in this kind of state, I am in shock. I will not be joining after my free trial.

Good location, friendly staff, reasonable price. Unfortunately the gym etiquette is pretty poor so the place can be very disorganized especially when it's busy. In need of an employee to walk around putting weights and equipment away. Could use more small weights (5lb - 25lb) and clips. Some equipment could stand to be replaced.

Staff is polite and helpful, but the membership termination system is frustrating and unreasonable. Charged over $100.00 beyond what I used for not withdrawing my membership 30 days in advance. Too much fine print and fees for a basic gym membership.

Be careful when signing up and cancelling memberships. When I signed up I was told there was no contract/commitment and I could cancel whenever I needed to. Three times I tried to cancel my membership (in person and over the phone) and each time someone had to "leave a message for their manager" and 2 months later I am still paying the bill. One of the guys who answered told me I would be refunded but the latest I was told was that I had to wait 90 days for the cancellation to go through (while still paying). There is also a $10 cancellation fee on top of it. It would be so nice if just one gym could have a "no contract" plan and actually stand by it.

Decent mid-rate gym.CONS: Staff always look like they have ZERO time for you and the entire place is …

I've been working at NYSC for over a year. It is a great environment with a membership base that has a great attitude towards fitness. Management is top notch and in comparison to other gyms, if you ever need to cancel, they afford you the option to skip the hassle of sending a certified letter and let you just cancel in club. Floor trainers are always around to help with fitness related questions and managers and fitness consultants are in during business hours to help with any membership questions!As a member of the club, I prefer this gym as it has a good crowd, but also everything I need for a great workout without overcrowding that you find at most gyms especially in January.