UFC GYM Honolulu

The staff is not so friendly. Once there was an issue with my auto-pay and I spoke with the manager Kristy, and she was unprofessional and rude. A manager should be trained better to set a better example for the rest of the staff members.

This company is terrible. I have been waiting for my refund for months, I call them many times and different workers told me always the same “Im gonna leave a note to the manager and he will contact you” and the same with more than 8-9 calls. Beside this the machines are from 1990 and the changing rooms/sauna/restrooms and extremely dirty and the charge you 50$ after 2 months for “maintenance” RIDICULOUS. Just a cheap gym with a sign of “UFC”

Parking is sometimes a problem, and it's usually busy with not enough Olympic bar racks. Other than that, this is a quality gym with a great hi-intensity area, sleds, tires, bags, ropes. The boxing class is truly professional, and was a great experience even though I had never boxed before. You need to bring your own gloves, but the commitment is worth it.

If I had to describe this gym in two words: money hungry. Last year I signed up for a pre-paid membership for three years and within a couple of days I changed my mind due to my friend able to bring me in under his membership. I went in and got my receipt for my refund, however, I never received my refund. I called in a couple of times and still nothing was done. To make a long story short, I got tired of calling and started going into the gym since I "paid" for it. I tried to go back in recently to discuss it again, and the lady at the front desk took my receipt and would only give me back a copy of it. She also made sure to make a note on my account to say not to give me a refund. Seems kind of sketchy to me. I fell for the scam of not paying me, but I find it really ridiculous that I'm not the only person that they have done this to. There are better gyms out there that maintain their equipment and treat their members with respect.

Parking is extremely (and unacceptably depending when you come) tight and the locker room/ showers are battered, industrial amenities that you don't want to use unless you have to.Yet the actual workout equipment, physical size (it's HUGE and all contiguous on one floor), the staff as well as the members themselves make this my favorite place to workout in town. Honolulu's gym central for those with a work ethic ...I dig it.

Very nice gym and many machines. I loved the EVEREST ICE BOX.

The gym itself is pretty good regarding equipment etc. But their staff and management just don't care about anything. Canceled my membership back in November 2022. A month ago I saw I was still being charged. Since then I've been calling every week to get it taken care of and they keep telling me that a manager will get on it and that id get an email. Weeks later, nothing. Finally got a hold of an actual manager and they said they're busy but will get to it. Still haven't gotten any kind of confirmation email saying its been taken care of. I've worked for gyms before and I know that this kind of stuff doesn't take this long. It's really just a lack of care.

Poor management, I come in person to cancelled my membership and coaching sessions 2 months ago I even double check with the person who’s there if I completely canceled it . But I still got charged every month until I come in person to cancel it and they ask me I have to sign a paper to cancel it but how come they never told me I have to sign a paperwork to cancel 2 months ago I even ask twice if everything is ok is it completely cancel 2 months ago.

I’ve been a member at many gyms in the past but UFC Gym Kakaako is hands down the best experience I’ve had at any gym. Always greeted with aloha every time I step foot in the facility. Kris and the staff have exceptional service. Never once have I had an issue or bad experience. Glad to call this my home away from home:)

Overall Im happy with this place.Pros: Lots of space overall, nice variety of machines, great fitness classes (I took Muay Thai so I go to the kickboxing classes), lots of heavy bags + red extra heavy bags, wonderful app to check in for classes, extremely fit men/women that motivate me to exercise harder, drinks/food upfront, there are spots and a large dance/yoga room and sauna where people can relax or chill.Cons: Not enough racks for squat/deadlifts, benches are usually full, weekdays 5-7p is so busy and a line for parking too, costs more than most gyms (but look out for multi year prepay discounts).