UFC GYM Waikele

We were visiting from Australia, and checked out a few of the UFC gyms around Oahu. This gym by far had the friendliest staff, in particular Kaigua (hope I am spelling his name correctly!) whose friendliness & customer service was one of the best we have experienced on our trip! Would highly recommend checking out this gym!

I’m usually not one to write reviews but I was recently on vacation in Hawaii and stopped by the UFC gym in Waikele. The staff were extremely friendly and welcoming… especially Chris and Kaigua (hope I spelled that correctly). Walking into a new gym can be intimidating but both of them took the time to chat and really make me at home. Unfortunately, I wasn’t able to train due to time but I did get some merchandise before leaving.This was a stark contrast between the UFC Gym in Honolulu. I walked in and nobody seemed interested in saying hello before I did.. the staff behind the reception were very cold, disinterested, and definitely not welcoming.. in the end, I didn’t feel comfortable and I left. I wasn’t going to go to into another UFC gym after that experience, but I’m glad I did. UFC Waikele can have my money instead.If you’re new in town and wanting somewhere to train, definitely go to UFC Waikele!P.s. It was also no surprise to me that I lately found out Chris was the ju-jitsu coach at Waikele and Kai also a BJJ competitor. Ju-jitsu sure has an interesting way of creating nicer more humble people..

I’ve recently signed up here and things been going pretty good I’m a single father and I bring my son to the child care here. The process is new to me here so I’m still getting acquainted here. It’s been only a week so far. The child care is awesome and they charge additional $4 per day with is great. Like I mentioned I’m only a week here so the payment for the childcare is made in the main gym while you need to take the receipt to the childcare additionally. At time I do pay extra and have even ask to tip but they said that do do tips. Here and there I for get to turn the receipt to the child care and has caused so. Confusion. How ever today the “Operation manager” a heavyset lady calls for you to the front via intercom and the first word she tellMe befor even introducing her self is Quote-“I HEARD YOU ARE NOT PAYIMG THE CHILDCARE” very rude and brazenly disrespectful. As I’m trying to explain to her how I paid in cash on 7/6/23 she just disregard anything I have to say and very nonchalantly insist that I did not pay. Apparently the records of me paying in cash was not recorded and I asked if she could go back to the camera but she continued to insult me i about my abilly to pay. Just straight accusations and not even try to get to the bottom of the fact that I told her I did pay. Like aMANAGER should . She’s more like a bully and an accuser. Now I feel like the whole staff here as the deforming out look on me now and i am said to say h just after a week I am no longer comfortable at this establishment

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I have a membership issue regarding my plan that I purchased. I have followed-up with the gym numerous times and they tell me they will reach back to me within a week. Every time they have said that, it was not true. Management has zero care about resolving customer issues and hope you will go way. I recommend to position yourself to leave the gym for another gym if you run into issues.READ BELOW IF YOU PLAN TO USE MULTIPLE UFC GYMS.I prepaid for a 3-year membership when things were opening back up. As I was shopping through plans, I wanted something that allows me to use the membership on the mainland. I purchased a 3-year membership for $1000, thinking it was a sweet deal that would fit my needs as I travel for work and live in Hawaii. Turns out, my membership is not accepted in certain parts of the mainland, after being assured it would be. I have addressed this issue to this gym, other gyms who will not accept my membership, and cooperate. No one has yet to reach back to me. I highly recommend to not accept prepaid memberships, no matter how good it seems – especially if you plan to use other ufc gyms. My issue has been going on for month and still not resolved and not one person has contacted me, it’s always me following up. It is hugely unfortunate that I must give this company the lowest rating possible and inform others of the possible terrible customer service you may experience with management (not the workers). I really like the ufc gyms and the people working there, but their management has demonstrated appalling customer service - especially their inaction.

I appreciate her letting me know when is best to call for info. I think it's a great idea for any and every team member and or employee to be able to do like a less than 30 second synopsis of plan run down . I'm interested now not 3 hours later. Love the honolulu kakaako team

I just completed three months, 2 times a week, of personal training at UFC Waikele. Anna was an amazing coach! She was very helpful and listened to what I wanted. But she also gave a lot of really helpful suggestions. She was motivating without being too pushy. I’m so glad that I invested in getting a coach to help me get comfortable in the gym.I was nervous at first but Anna helped me learn how to enjoy my workouts. I had done home workouts, yoga and barre classes, as well as played tennis before this so I wasn’t necessarily new to working out. But I wanted to learn more about strength training and powerlifting and now I actually feel so much stronger! I started off with pretty much zero lifting experience so I didn’t think I’d be able to lift so much in such a short amount of time. She really helped me learn good form so I don’t hurt myself and also taught me how to program my workouts on my own. As a baker, my job is very labor intensive and she even gave me advice for how to move and deal with pains from being on my feet all day. I really really wish I could afford to continue. Even though it was a big investment for me, I am so happy that I went through with it and I 10/10 recommend that anyone does it too! Anna was so awesome! Whether you’re new to the gym, need suggestions on how to overcome hurdles, or just need someone to check your form, UFC is super helpful! Definitely request Anna if you can!

This gym has been amazing. UFC has 4 locations and they all have great equipment. Everything you can think you need and Multiple versions to suit your taste of equipment. I especially love the Waikele location. Its convenient with great coaches and has an amazing staff. For our time here it was the best choice and I can't say enough good things about the UFC gyms and Waikele specifically.

During my one-on-one sessions, Coach not only shows me the correct form and critiques my form, but can point out all the minute changes to make if I'm not feeling the targeted muscle group for that exercise. And with every passing day, the …

Very insightful, and helpful staff! They helped me sort out my membership, gave me great tips around the snack bar on what to get for myself, and were all around respectful. The equipment was kept up, and the general community there cares about cleanliness and wipe down machines. Not to mention the need for headphones is almost non-existent; whoever handles the gym's playlist has stellar taste haha.All around, best Gym to spend your workout at.