24 Hour Fitness

This gym was the best gym I’ve gone so far. It is well equipped, kind and wonderful staff, friendly members, and such an amazing place to workout with friends.

The Staff is like family..very friendly and knowledgeable! Crystal works at the front counter and Lota works the front counter too.. they are both very Nice and make people feel welcome.. like coming home from a hard days work..What a great Gym!!

Very unprofessional staff, specifically at the front desk. The lady who attended me mocked me for no reason. She was on her phone without any awareness of the clients. If you don't like your job, don't show it to the paying customers because we are the reason why the gym employed you in the first place!

It's an okay gym. Very small compact gym, basketball court is very old but i didn't mind. The equipment is meh, in between new and old. The gym is moderately clean.

Suleica was extremely nice and very attentive to my needs and goals, from signing up with a 1$ today until finishing the tour of the gym, very professional, sweet person, thank you for all the information provided! Including the Manager Lota, He is beyond a nice person, professional, detail oriented, I loved his suggestions, you can tell when you're around honest people who cares about you, nothing Else! Thanks for giving me the family vibe 😇 BEST ENVIRONMENT EVER 😍. Ishy

So grateful to have a gym where I can park right out front and walk in instead of multiple stairs/elevators/30 min commute from my car to my stairmill! Friendly, clean service as well! Spinning class is always fun and packed! Sad the daycare closed but maybe one day there will be a kids club. Lap pool is key and sauna is helpful. Basketball courts are always full and the zoomba class room is inspiring!

Today I visited this location to make a decision on a new gym since one of my fitness classes were canceled at Tru Fusion . I was a member of Orange Theory and Tru Fusion here in the galleria area. I need a closer location that I can have access to free weights and continue my fitness journey.I did my due diligence to research the gym and opt'd to get a free 3-day guest pass before committing to the gym. I walked in and was not greeted by anyone , instead I said " Hello " several times after meeting eyes with a gentleman by the name of Jason C who was walking right up to the front desk . He continues to walk to the desk with a cold stare and declines to answer back. I proceed to state my purpose at the gym. He tells me the location is no longer honoring " guest passes" . He tells me " This gym is for members only."WELL EXCUSE ME .... I guess I'm not worthy of a tour of the facility , to be given details on membership, or to learn what are my goals. I walked away. Thought about it and decided NOT to drive to Fitness Connection 15 minutes away. Instead I go back inside and speak with Lota , the manager . He was patient enough to hear what my concerns were . He did express that it was true that guest passes were subjected to approval.But we spoke about my background and what my goals were and he decided to validate the guest pass. He gave me a tour of the gym. We both found common ground that he knows some of the coaches at other Orange Theory gyms that I have went to and worked out at. The gym overall is outdated. BUT listen it will get the job done.I stayed for about an hour and a half. I'm going to get the membership because I need the gym for proximity. I've been spoiled by Orange Theory and got to realize everyone isn't the same. The message I want this establishment to take away from this review is that customer service is everything ! How you treat people matters. Everyone has a story and we're all try to swim upstream.

Voss location has unprofessional management. Manager is rude and appears to be unconcerned about keeping me as a dues-paying member, so I will be looking elsewhere. Very unhelpful & unfriendly front desk employee, Jason C, today. Josie & Jessica, however, are always super nice. And I will miss Julianna, wonderful yoga instructor.

Keep in mind when you cancel that it’s not actually canceled till you get a cancellation email. This location automatically renewed my membership which is fine but the same day when I called about the charge they lied to me by confirming it was canceled and that reimbursement was on the way. They stretched this 6 months then told me they could only reimburse me up to 3 months. Clowns work here, so just remember nothing is confirmed here unless you get a email saying it was done.

The 24 Hour Fitness facility located at Voss and San Felipe is excellent. The exercise equipment is properly maintain and lubricated. I teach yoga and the studio provides a welcoming and inviting environment. I have been a member of 24 Hour Fitness USA since 2004. The General Manager and Fitness Manager are absolutely fantastic!. I thoroughly enjoy my time spent there each time I workout and teach gentle yoga. William Allan Kriysonis. PhD, National Certified Yoga Teacher, one of Houston's Top Trainers