Retro Fitness, located at Hudson Mall in Jersey City, offers a variety of workout equipment and fitness services. With extended hours on weekdays, it caters to early risers and those who prefer evening workouts. The gym features a spacious layout, which is an appealing factor for many members. However, the gym has been criticized for equipment issues and cleanliness. There are also multiple reports of difficulties when canceling memberships. Despite these setbacks, some patrons appreciate the friendly staff and well-maintained facilities.
Overall, Retro Fitness provides a convenient location and extensive gym equipment but falls short in customer service and maintenance. Potential members should be wary of the reported cancellation issues and overcharging incidents. If you’re looking for a gym with a large, clean space and are prepared to navigate the membership policies, Retro Fitness might be a suitable choice.
Pros:
- Convenient location at Hudson Mall.
- Extended weekday hours.
- Large and spacious layout.
- Variety of workout equipment.
- Friendly and professional staff.
- Not crowded in the early mornings.
- Good customer service experience for some members.
- Decent parking availability.
- Offers amenities like locker rooms and boxing bags.
Cons:
- Difficulty canceling memberships.
- Reports of overcharging and billing issues.
- Cleanliness and maintenance concerns.
Location / Contact
- Address: 701 Rt 440, Jersey City, NJ 07304, United States
- Phone:+1 201-632-3860
- Email:[email protected]
- Website:retrofitness.com
Rating Stats
Reviews (22)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.1-star.
This business has 22 reviews.
The address is: 701 Rt 440, Jersey City, NJ 07304, United States .
The contact number is +1 201-632-3860
This service is listed under Gym .
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Adeel Khan
8 months ago
Retro fitness should change their name to Scam fitness. Its been 7 months i am trying to cancel my membership but they keep on adding monthly payment. I went to the gym thrice but they dont cancel membership. And now they have added this as a debt to my credit report.I will also complain this to Better business beurre ang teach them a lesson. Never ever go to this gym.
Charles E. Wright, Jr.
8 months ago
Good place and location. Good equipment and not crowded in the am
Donna Marie
11 months ago
Retro is a convenience location and lots of parking. Staff is professional & friendly. Gym has latest & lots of equipment & maintenance performed when necessary. Entire Gym is clean (bathrooms, classrooms, weights, equipment areas etc!
Claudia Quintero
11 months ago
Terrible terrible!!!!!For 3 months trying to cancel my membership and no one would do anything until now it's terrible.
James Barry
11 months ago
Would stay away from this place. Scammed the entire Hoboken club when were auto transferred. Not that they care about a low rating, but I encourage anyone who has a bad experience to leave a 1 star review. The owner is void of class and it will come around to them in the long run.
San Arty
11 months ago
Good gym, Workout equipment is fine, people and staff is also nice. Only problem is cancellation process sucks. I gave them the letter to cancel long back, I was not able to access my account from the app so I thought they cancelled it but I am still seeing the charge on my bank account. If you cancelled it, please check your bank for at least a couple of months and act immediately to prevent further deductions.
Shaun Angeles
1 year ago
i cancelled my membership May 25 this year and yesterday my dad received an email of a charge from retro fitness, i am wondering what exactly that charge was for and what is to be done to stop said charges even tho my membership is ended
M. Hadi Soussi
1 year ago
I like the gym, but there are a lot equipments need to be fixed, such as the treadmills, punching bag, mirrors, shower rooms...If they can renovate at least part of the gym it would great since it has a perfect location and quite big space.
Akrami Ahmed
1 year ago
Honestly I been going to this gym since 2013 and I have never met a more dedicated and devoted employee like Chris at the front desk he’s great! Makes the best shakes !
Timothy C
1 year ago
Place is dirty and they charge a maintenance fee but the gym still looks the way it is. Gym near me so i go cuz gym is life. "Goooo Retro!"Update 03/04/2023- that front door busted and you either gotta spartan crawl or hurdle over the counter