Providence YMCA/Ball Family Center

Joan CarterA place to get healthy, get informed, meet friends and be social.Post My Review on Google Yelpers Click HereComplete

We love the Y and the family atmosphere.

Great place for my family to swim and workout

An excellent place to work out. The only complaint is a generic complaint and that is that sometimes it’s too busy. I love the staff here. They are always willing to help and do a great job reaching out to patrons. I’m greeted by name by nearly everyone and they are always smiling and happy to see us.

So nice and kind didn't know how to swim and they helped out a llt. U guys rock so nice and safe keep doing what u guys do😁😁😁😁💗💗💗😘😘😘 …

The customer service is bad. I grew up going to this YMCA and recently came in from Chicago to workout a couple of days while I am visiting home. When I walked in to see about the YMCA's nationwide 3 day pass promotion, the front desk clerk, Vivian, first asked for my age and ID. I complied and gave her everything she asked for. Then she tried to charge me $15. As I reached for my wallet to pay, I asked her for the second time, if they had the 3 day pass available at this YMCA. She responded and I quote, "We do have the 3 day pass available but not for you. It's only for people serious about joining the YMCA." I put my money back in my pocket, went to ANYTIME FITNESS in Johnson County, and they gave me 5 free passes even though they know I don't live in Kansas. I grew up going to the Providence YMCA since I was 14 years old. I don't know if I'll ever go back.

I just recently joined and feel pretty happy with my family’s membership so far. They keep this location really clean, other members are nice to each other, the pool is always pretty warm and the staff are nice.

The WORST customer service. After completing my online sign-up, they called me to come in to finish the registration. I went in and waited while the associate talked with his girlfriend about his plans for the night on the phone - though he acknowledged me - and, after about 5 minutes, he said their internet was out so couldn't help me. When I went back the next evening, the associate was very rude, immature, had a hickey on her neck and was flirting with the other associates who were also commenting on her hickey. She didn't say two words to me while she made my cards because of her interactions with the other employees and then just handed me my cards. I'd never been there before, didn't tell me how things work, where anything was - so I asked, thinking she'd show me. Instead, she grudgingly pointed and said the equipment is that way, the pool is that way, the child care is that way. I don't even want to go back and use my membership. Oh yes, I need to mention there's a "safe zone" for children sign outside the front door. That's where someone affiliated with the Y was yelling and cursing at someone on his phone sitting in his car about something when my child and I went in. I could hear him from at least 20 feet away. I found out he was associated with the Y when he came in hollering at the associate making my ID cards and commenting on her hickey. I understand those positions don't pay the best, but some decency, respect and at least a small bit of professionalism would be appreciated. I am also afraid to take my child with me if I do go workout and not waste my monthly membership fee due to the other reviews.

Great spot for a workout. Has a full sized pool. Plenty of cardio machines. Has a shortened basketball court, cycling room, sauna, showers, and more. Could use more weightlifting racks. Can be frustrating during peak hours with so many trying to use machines/weights.

Child watch is awful - do not bring your kids there. Staff is rude and bitter and uneducated about child care, and quite obviously have no desire to work with kids. Many broken treadmills. Group classes are great - you WILL get in shape, if you go to a class take your kids with you to the side of class or find another family center to go to.