Planet Fitness

This gym has been closed over a month now probably going on 2 and more. There’s no get well time for the gym and yet still being CHARGED for a membership that I can’t use at least do something about it. Mine as well cancel the membership not going to keep paying for a membership I’m not using!! The planet fitness on Veterans is NO WHERE CLOSE to my location. Really sucks because I really like this gym and gave me motivation to get back in there.

It is ridiculous to still be charged for a gym that has been closed for close fo 2 months. The unexpected issues are related to mold in the walls from what is being told at the other gym. At this point, I would have better luck just waiting on the new gym in HH to open. Please communicate better. Having us drive to the other side of town is ridiculous and about 20 minutes out the way.

It’s been a month, if not longer, that this gym has been ‘temporarily’ closed & for some reason, management is not understanding the frustration of their customers in regards to their same repeated response of “it is temporarily closed & you may use the ‘nearby’ facility ACROSS town!” There is NOTHING “NEARBY” about the PF on Veterans!!! The whole point of people signing up for this facility to begin w/ is the convenience of it being near home/neighborhood! The fact that there is no hesitation in charging your monthly fee w/ a repeatedly robotic explanation such as the one you’re giving your customers is highly unprofessional & inconsiderate! Not to mention how insincere the explanation you’re giving is (it’s the same response w/ every review). If you have knowledge of the possibility of not reopening your doors until next year, a month, or ever at all, I get it you’re a business just trying to make your money, but your customers’ money are literally going down the drain trying to stick w/ your facility HOPING you’d open your doors soon! At least give your customers some reliable and realistic explanations or time frames so they get some idea on when they could look forward to using the facility again, and if it’s too long a wait, they can take their money elsewhere. AGAIN, the PF in Veterans is NOT nearby AT ALL!!! Defeats the purpose of WHY your customers signed up w/ your facility in Stan Schleuter to begin w/ because it’s close to home! Now that I’ve provided you w/ a novel this early in the AM, I digress 😂

One of my favorite locations

A clean and nice size gym with plenty of equipment. My first time here went around noon and it wasn't too crowded.Edit: This location has been “Temporarily” closed for a few weeks now, So I am about to close my membership because this one is close to my house and I dislike the one on Veterans Memorial.

Why is it been closed for the past few days without any explanation?Edit. You can’t just say temporarily closed if is going to be more than a few days. Change that status in the app give us an update when is expected to open. I’m really closed to move to crunch!

I totally understand closures for maintenance, but you guy have been closed for too long without an update on expected reopening. I mean we should get a credit for time loss.I am not a gum rat, so i pay monthly for a convenience and comfort knowing i can swing by whenever for a work out. I got the hint, closed for maintenance, but the could have built a whole new facility next door, or added a pool and sauna, which i doubt.Im sure im not the only one who feels a tad bit jaded with the blanketed closure. Add a teaser, like we are projecting to open fist week of October or January 2024. And no, if i wanted to go to the broken down gym on the other side of town, i would have signed up over there.As an owner or business manager you can do better communicating with your paying customers. Yes, there are thing that happens beyond our control, but at least communicate that, then I / We don’t feel like we are throwing our hard earned cash out the window for something we cant use. Im sure if i check my bank statements, y’all didn’t miss taking a payment?To make a long story short, can you please update your PR campaign. Thanks

I may cancel membership next week. when this location closed too long without time expect to reopen. Still charge money from the bank.

The gym itself is okay. Like, it's a planet fitness.But it's been closed for weeks for "unscheduled maintenance" and they have no window for when it reopens.All they've offered is that members can visit a nearby location across town, apparently not understanding the concept of "local neighborhood gym."EDIT: oh, that's a cute reply. How about you guys just let me know when I can go to the gym, instead of giving me a tedious chore?

Love this place!