Crunch Fitness - Laredo

First day going to this gym , pretty big gym and lots of machine . Just gotta time urself and come at the right time. Only thing I would complain about is the lack off cleanliness. Place is way to dirty , they need staff constantly making sure everything is clean and racked up or enforce it on gym goers…. Another thing is the Restroom is NASTY!! I had a visit from a cockroach and it’s my first day here . SMH!!!!!!

Huge place lots of machines, but a after going to other crunch gyms I have to say my biggest complaint about it is how dirty and unorganized the place is, I understand it’s the gym goers responsibility to put up their equipment but other Crunch locations have staff around constantly making sure everything is well organized and upholding the gyms presentation and I think by doing that it will encourage the member to keep the place looking presentable as well. Idk if it’s a lack of employees or what it is but hopefully they can do better on that aspect.

Very poor customer service, management never around, never call back to follow up!

About a week ago I canceled my membership in person even filled out the cancellation fee, and paid double for the next month as I was told this had to be done to terminate my account. Today I called to check up on my account only to find out my account is still active even after signing cancellation sheet and paying double. This is ridiculous no gym cancellation should be this difficult and more importantly why is my account still active!! I paid in advance and did everything to cancel my membership and yet you guys still have me as active without my authorization

The facility is huge, it has everything that you can think of that a gym must have. But avoid peak hours if you want to be able to complete your workout without being annoyed or delayed. Don't go there between 5 pm and 11 pm. I will rate it 4 stars only because its not open 24/7.Great value for your money since certain memberships plans include child care and classes.

It's always packed

Water Fontaine 💧 out of order for the last 2 months massage chair out of order why pay for premium packages …

Canceling your membership is a hassle even though you don’t have a contract

The water fountain has been out of commission for weeks, with no sign of being repaired.

I enjoy attending this gym. I try to find the best time to go where it’s not packed. Lots of youngsters hanging around the machines though… but good, clean environment