Orangetheory Fitness MarVista, located at 11942 Washington Blvd, Los Angeles, is a well-respected fitness center with a reputation for energetic and motivating staff, and a clean, well-maintained facility. The studio creates an enjoyable and motivational environment to work out, having a strong sense of community.
However, some customers have raised concerns about administrative issues, including lack of transparency and sensitivity in their customer service. They also seem to have some problems with their sign-up process and credit card charges, leading to misunderstandings between the company and its members.
Pros:
- Studio and its facilities are top-notch
- Offers motivating and highly energetic staff and trainers
- Capacious studio with clean bathrooms and showers
- Free parking available for clients
- Strong sense of community with fellow members
- Highly recommended by numerous clients
- Coaches are supportive, fun and push clients to do their best
Cons:
- Certain administrative practices have led to misunderstandings and lack of clarity in billing and membership status
- Insensitive to customer needs and concerns
- Has had some complaints about customer service and the sign-up process
Location / Contact
- Address: 11942 Washington Blvd, Los Angeles, CA 90066, United States
- Phone:+1 323-426-4188
- Website:orangetheory.com
Rating Stats
Reviews (10)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.5-star.
This business has 10 reviews.
The address is: 11942 Washington Blvd, Los Angeles, CA 90066, United States .
The contact number is +1 323-426-4188
This service is listed under Gym .
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Jamal Johnson
10 months ago
Amazing class and amazing instructors
ALEXANDRIA DAVIS
10 months ago
Love the coaches and the facility!
Lili Castaneda
10 months ago
Absolutely love this studio! The coaches are all amazing and helpful if you ever need any advice or tips. Front desk are amazing also! I always look forward to coming to work out here. Highly recommend!
Stephen Thomas
10 months ago
This is a great studio with some of the best front desk people of any of the dozen studios I’ve visited. Clean bathrooms and showers, studio with lots of space, and free parking.
Zoopzoop
10 months ago
Highly energetic and motivating staff. Clean facility with well maintained equipment. Always a great workout at orange theory :)
Nicole Buenaventura
1 year ago
I signed up for this branch of Orangetheory before its Grand Opening. They did not provide me with a copy of my contract upon signing (no working hyperlink or hard copy), an account number, or any formal indication that they had accepted my membership, or that they had started charging the credit card. No receipts at all. They sent me text messages intended for a different member, and also claimed I had attended classes, when I haven't set foot in their facility. Now I'm in the process of arbitration with them. Extremely irresponsible staff to have these unfair business practices happen with a relatively new studio.
Brad Brinegar
1 year ago
Insensitive customer service. Would not recommend this location or program in general given their current "policies".
Marcia D
1 year ago
The OTF Mar Vista coaches, staff and studio are all top notch, making it highly enjoyable and motivational to workout with fellow members. Above all, I love the strong sense of community associated with OTF.
Catherine Carr
1 year ago
OTF Mar Vista is an amazing studio! All the coaches are fun, supportive, & push you to do your best and improve. Highly recommend
Matthew Radmanovich
1 year ago
Beautiful new club. Trainers are A+ and everyone is super helpful. Love the vibe here!