Gymfinity Gymnastics

Super fun classes for kids with great instructors. We will definitely be checking out the birthday party packages in the future

My granddaughter loves it

My daughter has loved going here for the past 18 months. The instructors are great, friendly, and provide good feedback to help her succeed. They are the reason I'm giving this place 3 stars and not 1.The other 2 stars, however, were lost due to the poor policies they have you sign, and then enforce with an iron fist. Primarily, their make-up and cancelation policies. They were seemingly designed for the company's protection more than for the customer's benefit, as they provide no refunds and no credits, and in order to schedule a make-up you'll need to meet exact criteria: call on the phone before the absence (not after), wait for them to call back to reschedule, don't miss the reschedule or you forfeit the tuition, don't ask for leeway or you'll be rudely reminded you signed the policy when you enrolled that says this is how they do it. We've also had to drive there in the snow (we live 30 minutes away) only to find it was closed without any notification in email or text, and then find out there are no make-ups for snow days even though you paid for the tuition. All-in-all, they get a 5 out of 5 stars for the service they provide, and a 1 out of 5 stars for their customer service and value, taking how many classes we paid for and couldn't use.As a suggestion, I think if they were to maybe offer up to 5 no-questions-asked refunds/credits per year for absences, that would be much more fair. Give some more leeway on notifying of the need for a make-up and maybe provide a way to get on a wait list or reschedule down the road on your own for a make-up somehow. Stop quoting policy (ask anyone in customer service, customers hate that) and instead offer solutions and provide your front desk staff with autonomy to find solutions (if they don't already have it and just don't use it).I get it, absences and make-ups can throw off the flow of classes for both student and teacher; but also understand that we're talking about children with other activities and lives outside of this place. Absences are going to happen. It seems as though, if you truly wanted these kids to succeed, you'd work to ensure they're getting as much from you as they can in the form of getting all of the lessons from each of your course levels.Update: Note the condescending response, insisting they emailed us on 12/22/22 when they did not. Their Xmas break started 12/23, and we were making up a missed class. This incident was when we started talking about dropping classes. They gave us grief about not making up days when they are closed, and they don't do refunds. I guess we made the right decision here.

Thank you Sophia. You're awesome.

Sorry you feel this way Erin. I would love to discuss what you found lacking. Please feel free to give us a call.

Ben, I am sad to see this review. I would love more feedback as to why you felt compelled to rate us so low. Since I have no record of you ever being here, I can't imagine you have the right place, but thanks for the input.

My kiddo loves it here! Very well organized, and a great staff to help the kiddo burn some energy!

Place is great for kids!

Our daughter has been at Gymfinity for 6+ years. The gym is very clean, organized and I feel she is very safe when she is there. One thing that has always impressed me is the low turnover of staff; we've been seeing many of the same friendly faces year after year and, to me, that says a lot about a business.

Thank you Josie