Princeton Club - West

Very rude front desk member. We put in the membership request at 7pm and went there at 815pm since we didn’t get any response to our free trial request on their website. The hound lady at front desk very rudely turned us away saying nobody responds after 8pm to emails. Clearly we had submitted the request way before 8pm and I am not sure what she is there for apart from looking at her phone. Didn’t even make eye contact. Horrible customer service!!!

I've talked to several former PC personal trainers and they do not like Peter Geary - the GM of PC (for various reasons - such as low pay, unresponsive to questions they have, unprofessional treatment, and they have to find their own clients). As a member for 8 years - I recently experienced the same bad treatment. Peter was rude and obnoxious and deleted my membership because I took a couple of videos of a big guy hitting swish after swish from beyond the top of the key to pass time while I was waiting for the hydromassage door that remained locked. He was an amazing shooter. Told him I took to send a few to my gf in another country and then deleted. Peter said it was against club rules to take videos and I informed him that I never received any club rules in the 8 years I had been there (and had never broken a rule there even though I never knew about any) - but I would certainly abide by that in the future. I requested the rules and my initial contract from him via EM - and it took him almost 2 weeks to send it to me. Nowhere in my contract did they mention a rules document to reference nor was I informed of any. My promise to him it wouldn't happen again (now that I knew the rule) wasn't good enough for him - and he deleted my membership. I am a veteran and my preferred method of working out for the past 8 years was their pool. The trainers told me Peter was very money oriented - so perhaps he didn't like my discounted rate as a veteran. I had selected my new Medicare plan based on the fact that it had a PC membership so I could use the pool. When he talked to me on the phone he was rude, abrasive, obnoxious and talked over me. Peter uses both trainers and patrons to line his pocket. Please do not support his establishment. FYI - after telling them for 8 years they need to put a rubber non-slip mat near the whirlpool and pool - they never did. So many people slip and fell there. Apparently they didn’t care.

Not sure cause I can't really get anyone to answer my membership questions. Been in building for PT. I sent an email through website about membership... Options No reply. Called and they hung up on me when I asked if they had options less than a year. Didn't even say no. Just disconnected. Pretty rude business. I guess that's a no. I have a disability. And just want to use there walking pool and not the whole facility. Don't know if I can commit to a whole year would really like month month. I'm not complaining about price for a bunch of equipment or classes I won't use but they won't even talk to me. When all I have asked is what are your smallest membership options anything less than a year?Pretty rude business

Hope this helps you not to make the same mistake as I did by signing up at this gym.I'm one year into a two year contract and so far:Staff is rude and unprofessionalEquipment is always in disrepairManagement only sees you as a number and will never have time for youPrices going up, amenities going down, and quality going downDefiantly not worth it

Beautiful and clean facility with top industry equipment. A little pricey but well worth it

The pool area is extremely slippery and dangerous. Me and my friend both fell down and have seen other people and children slipping and falling with multiple people telling us they had the same experience. When we both went to the front desk to asked to fill out a formal complaint, there were no sorry’s, are you Ok just a managers card and as soon as she handed it to us she walked away without saying anything. It seems that they had a good deal on tiles because they use the same tiles everywhere around the whole gym. I would be extremely worrisome for the elderly as well as children using these facilities.

The gym is always clean and bright. The staff is friendly and the facilities are up to date.

This is my family's 5th year with Princeton Club. I could not be happier with everything- terrific Cycling classes with with Jill, Erin, Alex and few other very competent instructors- Many thanks to Hannah to help me get started with my Triathlon Trainig. She helped me with basic nutrtion questions, outfit, Core training plan.

Dose anyone know if they do a day pas for like 5 or 10 bucks at other gyms .i called no one answer

Very nice gym..... always really busy with a ton of people, makes it hard to get on machines. Has alot to offer though.