Orangetheory Fitness in McKinney, TX, offers an engaging and motivating workout experience. With a team of highly energetic and attentive coaches, and friendly front desk staff, it ensures a welcoming atmosphere. The studio is known for its tough yet customizable workouts, helping members push their limits and achieve their fitness goals. The heart rate monitoring system adds a unique touch, allowing participants to track their performance in real-time for optimal results.
However, there have been some issues with management regarding billing and cancellation policies, which have led to a few negative experiences. Some customers reported faulty equipment, particularly the heart rate monitors, which can affect the overall workout experience. Despite these concerns, the staff’s enthusiasm and the workout's effectiveness make Orangetheory Fitness a popular choice for many.
Pros:
- Energetic and inspiring coaches.
- Friendly and helpful front desk staff.
- Clean and well-maintained facility.
- Customizable workouts for all fitness levels.
- Real-time heart rate monitoring.
- Great music and positive vibes.
- Effective and efficient workouts.
- Supportive and welcoming community.
- Convenient location.
- Extended and varied operation hours.
Cons:
- Issues with billing and cancellation policies.
- Faulty heart rate monitors.
- Inflexible management regarding customer concerns.
Location / Contact
- Address: 3625 W University Dr STE 100, McKinney, TX 75071, United States
- Phone:+1 972-474-0691
- Website:orangetheory.com
Rating Stats
Reviews (24)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.6-star.
This business has 24 reviews.
The address is: 3625 W University Dr STE 100, McKinney, TX 75071, United States .
The contact number is +1 972-474-0691
This service is listed under Gym .
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Heather Lemponen
1 year ago
Really enjoying the workout! Helping with my motivation and getting me out of my depressed rut!
Tiffany Kelley
1 year ago
Thank you, Tiffany! Keep crushing your workout goals!
Jeanne Kaetzel
2 years ago
I love this workout! Total addiction and would recommend to just about anyone. You can make it as hard or as easy as you want to. The coaching staff are attentive, energetic, enthusiastic and inspiring. The front desk is friendly and always happy to see you!
Jeff Harrell
2 years ago
The instructors here are awesome. The management is terrible. I asked to downgrade my plan and they said "great, no problem". The next month I still got billed the higher amount and they said I didn't do the paperwork. Sorry? I didn't know I was responsible for understanding your policy. Instead of taking responsibility for the error and doing the right thing, they held firm. So I canceled. A month later they still charged me the full amount, citing a 30-day cancellation policy. I had canceled 28 days before and missed it by 2 days. Too bad for me, because they got their money. It's policy. I just wanted to be treated fairly. Tip for management: maybe put people ahead of paperwork and policy, not the other way around.
Melissa Roche
2 years ago
I attended my first OTF class here today. It was SO much fun! Nancy at the front desk was amazing and oh so helpful! She set me up for success and was such a pleasure to talk to. I took a class with Coach Summer, who is very sweet and personable. Don’t let their sweetness trick you though- that workout was tough (in a good way)! I know that these classes will help get me back in shape ASAP and I’m excited to come back again this week.
Rachel Prem
2 years ago
Love the staff at this OT! The people are so friendly and excited to be there. The building is always clean and well maintained.
Jeff klausner
2 years ago
While on vacation visiting my parents, I had the absolute pleasure taking some classes at this studio. Trey, Dustin, Marla, Julia all are fantastic coaches. Great vibes. Great music. Clean Studio. I forget the name of the lady at the front desk but she was incredibly welcoming and helpful. 10/10 highly recommend.
matt robie
2 years ago
Thank you Matt!
Santosh kumar
2 years ago
Thank you for the five-star review, Santosh!
Rachel Alese Sucre
2 years ago
Thank you, Rachel!