Equinox Brickell

Possibly the best Equinox in Miami.

No one answers the phone

I barely ever leave reviews, especially when they are not on the positive side, but this time I felt that the service provided is not acceptable. The gym itself, equipment, and classes are very good. I love yoga classes with Steven (he is truly amazing). However, the management does not meet up to the expectations of a premium gym experience nor even a regular gym. I have been chasing the manager for last 4 days to cancel my membership and the manager never returned my calls/emails after multiple follow ups with the front desk. I understand that we are all people and may forget to call back but having to wait 4 days and following up twice a day with the front desk is unacceptable. The front desk does not always pick up the phone and is not particularly helpful.I hope that the service can be improved and I really wish I just had a bad experience but looking at the past reviews it is clear that the management seems to be an issue....

I was told I could opt out at any time of my Equinox membership when I signed up. When I went to cancel they told me I was locked in for a year. I felt betrayed when they told me there was nothing they could do. Never again.

The first thing you notice when you go over the reviews is all bad comments towards management, I wonder???? Really bad experience.... So disappointed ☹️

Came here as part of our stay in four Season hotel and really enjoyed this place. Back home in SF I used to go the the one on pine street but is not as good as this one. The machines we well maintained, the place is clean and staffs and trainers are nice, especially KJ Miles. He’s a cool bro!

Be ready for constant SPAM. I went for a tour but their one sales person was too busy to see me. So I left and signed up at another gym. They require you to give them your contact info and driver license before they allow you to enter the gym so now I am receiving non-stop marketing emails from their staff without any option to opt-out or honoring of my requests to stop emailing me. Unless you are 100% going to join and agree to many marketing emails, do not even step foot in here.

Be very careful when you sign up. I signed up to try it out with a clear message from the sales person that if i didn't like it I can cancel. After much back and forth I got a confirmation email on Jan 28th confirming my cancellation. Then in March they tried my credit card (which it declined) It took more than a dozen calls to the Equinox before they would return my call. They said they would take care off the cancellation. It's more than 5 weeks later and I am still having issues.Be wary if you want to sign up they will be very helpful and nice. If you want to cancel, expect no one to return your calls, major headaches and people saying things and then not happening.

Great layout and spacious. Lots of equipment for both cardio and weights.I go as part of my stay @ the Four Season and it is extremely convenient.The eucalyptus fragranced cold towels are a great feature.

Been to Equinox gyms all over the country. This one sucks. It also smells terrible. Like an old Gold's gym. Gross.