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Equinox Brickell, located at 1441 Brickell Ave, Miami, FL, offers a premium fitness experience with a range of amenities including group fitness classes, a pool, and top-notch equipment. Visitors commend the cleanliness, professional staff, and the variety of classes offered, enhancing the overall fitness journey. Staff members like Karine, Yosua, and Dominique receive high praise for their dedication and exceptional service.

However, some members have reported issues with management, customer service, and restrictive policies, which have affected their experience. Additionally, certain amenities and equipment could be improved to better match the high membership fees.

Pros:

  • Excellent fitness classes
  • Well-maintained equipment
  • Clean and upscale facilities
  • Professional and friendly staff
  • Great location
  • Comprehensive amenities
  • Positive atmosphere
  • Top trainers
  • Pristine facility
  • Convenient opening hours

Cons:

  • Issues with management and customer service
  • Expensive membership fees
  • Limited equipment availability during peak hours

Location / Contact

Rating Stats

3.7

out of 5.0

14 reviews
5.0
8 reviews
4.0
3 reviews
3.0
7 reviews
2.0
28 reviews
1.0

Reviews (60)

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This gym should really be the best in Miami. But it's not the machines are limited and it just seems the help is never around. The classes however, are excellent.

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Just became a new member. Daniela was my gym rep who was very friendly showed me around and gave me a big welcome into the Equinox. Wish they had little longer working pm hours since some of us are night owls but oh well it works for me as it is..

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The gym itself is very nice, the showers and facilities are good, but they do make you pay for parking on top of the high fees. The trainers are for the most part are okay, but I did have a problem with one trainer chasing me around and texting me on my phone, and then another one who acted very innapropriately at the brickell location, ultimately making me leave that gym. The staff protects their trainers instead of listening to the members concerns, which made me feel disrespected as a customer. I think trainers should not approach members unless you ask them to do so or you need help, and when they do that frequently it's harassment in my opinion.

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By far the worse experience ever. The sales person chased me for 2 months calling me from her PERSONAL phone to convince me to join the gym as i did not had that number saved. When i did and I needed something she would never reply, when I called her back to the number she used to called me. She replied in a very rude manner saying that that was her personal phone and that i should never call her to that number again. After I made aware the management about this they did NOTHING. After, I would email the useless people with the names of friends as references so I could get the 150 for referring. After I gave her the number emails and phone numbers they would always say they did not gave me 150, because the person said someone else referred them. HUUUH. Ultimately I send and email for them to freeze my account SURPRISINGLY THEY CHARGED ME AND NEVER ANSWERED. I am traveling obviously I wont be able to go and do it my self and meanwhile they will just ignore my emails

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Limited equipment and space but it is well maintained.

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It is a good gym, a little small but still well used. It's usually not full and the classes are amazing. Only problem is it's crazy expensive for personal training and if you want to bring a guest it's $50 per day....insane.

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Group fitness classes are excellent and the facilities are very nice. Not too big and often crowded. Definitely recommend if you're living in Brickell and looking for a gym!

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Love this place. Was afraid it wouldn't be the same after Equinox acquaired Sports Clud LA but everythign maintained excellence. Black Light Boxing and yoga classes there are very good.

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Love love love ! Equinox took over and things look fantastic :-)

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Its ok...

No reviews yet

Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.7-star.

This business has 60 reviews.

The address is: 1441 Brickell Ave #4, Miami, FL 33131, United States .

The contact number is +1 305-533-1199

This service is listed under Gym .

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