Crunch Fitness - Midland

Love the atmosphere in Crunch, friendly front desk attendants and clean equipment. The sauna is one of my favorite spots. Also has a area for children whileParents work out.

Way over crowded if you like to do free weights. Plenty of cardio machines available, however you will wait to get on machine weights. I have visited the gym twice at 4pm and the crowd is ridiculous!!

I was told they had a member ship for 10.00 a month and I asked the lady if that was all crunch fitness gym. Because I was working 21 days on and 10 days off . So she told me I could go to the gym in Longview, Texas. Well a few months …

Not only are trainers training you to look like what they want you to look like, not what you want to look like, if you have a broken leg and cannot come in to cancel your membership because you cannot walk or drive, you just have to pay the membership fee until you can. Decent facility. Terrible practice.

Wish I could give less than one star. The manager of the gym was super rude to me and also unhelpful. I literally would have quit this gym today because of her rude demeanor had it not been for the fact that I am moving out of town next week. I do not reccomend. Also masks are not enforced or is cleaning the equipment and often the paper towels run out!!!

Called and emailed manager jayp in November 2020 for cancellation because I was moving and was high risk for covid. He said they’d charge me December and then it would be cancelled. Come January 2021, I get charged again and have to call to make sure it’s been cancelled. It had not been taken care of by the manager after he guaranteed it would have been. I had to forward my email from November again about my cancellation and still didn’t get a reply or confirmaron, like they told me they would. I called again to make sure I don’t get charged another month, by this point I’m very annoyed with them not keeping their word and resolving my issue. Another manager named Monica helped me and sent me email about my cancellation within a few minutes of being on the phone with me. It’s NOT hard to resolve a problem if you care enough about the people! Hopefully this time it’s actually cancelled and I don’t have to Call again for the same issue said to be taken care of months ago. My 1 star rating is because besides Monica there was no one really helping me and I could tell the other manager and employee did not care to resolve my problem. I was told I’d get cancellation emails but they never followed through! Don’t lie to people and waste their time. Have some integrity in what you tell your customers and actually do what you say. I’d list other complaints but this was the most upsetting/inconvenient.

Staff are pretty good. The equipment is pretty reliable and breaks down rarely. My wife loves the classes which includes Zumba and hiit. Not a bad gym.

The lack of air conditioning is the biggest pitfall of this facility. As someone with lung issues, the hot, humid air makes it very hard to get a cardio workout in. The heat also makes the entire facility reek of human body odor in peak hours. I know others have complained about this, so hopefully the owners will take care of this issue.

Beware of legal action by this company when attempting to cancel your membership. See the photos I added as examples of management lying to customers.They refused to cancel my membership over the phone or provide reasonable accommodation such as sending a pdf I could sign and email. They threatened to send me to collections if I decided to stop paying.The contract states 30 days written notice is required to be delivered to their address. An email to their specific email address fills the definition of the contract. The manager threatened me with legal action and collections if I pursued this route and decided to stop paying unauthorized charges.Edit: My contract does not require it to be done in person per managements response below. I would not trust management here. They are lying that it needs to be done in person. They are now trying to get me to sign docs in email, which I am not required to do. Odd, since they told me it had to be done in person. Hmmmm.......

I go everyday. I love this place. The group exercise is great and so is my personal trainer David. He is the best he is showing me how to properly use the equipment and encourages me with my weight loss journey and definitely puts me on the right track with my food