Crunch Fitness - Midland

Would give 5 stars but the cleanliness inside is lacking, there dust in between under and all around the equipment. Mirrors are nasty and they should go green an get rid of the paper towels and go with cloths yea I know ppl steal so put a sensor inside so they want run off with them. Also the lights in the parking lot are never on and that’s a big time safety concern especially for the women at the gym. Do better Crunch.Update so after the owner acknowledged the post I was gonna give the benefit of the doubt and change my review. So since it’s been a week now nothing still has been done. Those lights not working in the parking lot has been like that since oct 2020

Joined long before is was open.. have been going last 3 days to get my membership card. And all they do is say they be here tomorrow.. 3 days of this.. how do you sell more memberships than you have cards for .. …

There is a manager there who was fired from Planet Fitness for being horribly rude to people (me included) When I asked for management she yelled and threw a fit. Well fast forward to now, she manages crunch and is back to harassing people. …

The extra star is for the first month where I had the best experience and everyone seemed to be up on their game. Now, most of the main paper towel holders and/or sanitizer sprays are always out, except of course the one all the way across …

I think it's a great gym. They have what you need and more for a good price. I see reviews noting unprofessional behavior...I couldn't disagree more. The staff is always more than happy to help.

This place is incredible. You can get a great workout, massage, and tan all with your membership. Always feel awesome when I leave. They have so many machines that even when it's a little busy you can always find something to do.

The gym is ok for the price, but the staff and management need to learn professionalism. It is evident that they lack customer service and professionalism by their responses to these reviews. Memberships are not free and members reviews should be taken seriously, but the staff members respond with excuses.

Well canceling my membership has been much harder than expected. Walked in expecting to fill out forms, front desk gave me an email. Emailed them and never heard anything back. Called up there Jay answered he said “I’ll tell him and let him know..” well ok.. so what does that mean? At least acknowledge that I am being canceled?! Tried to call today.. manager is not in. 🙄

I love it but their Manager Monica Hinojosa discriminated against my son bc of how small he is. Literally embarrassed him as he was working out. Says to me I need to take his birth certificate. We had already signed in. Employees signed us in looked at him said ok. Just sign the waiver form! Very upset and disappointed by her especially to be a manager. Then I see so many other teenagers and she or no other staff member going up to them. Pure discrimination. We had been working out for 1 full hour already.

HiYesterday I signed for basic membership and I went in and try to find a treadmill to run and I couldn't. It was 10 min. I was in and go to the counter and I said can you please cancel my membership? And will be any charge coz I was in not over 10 min? They said no it won't be. When I checked my bank account I saw the 43 usd charged immediately. I sent a e mail and visit the gym and they told me there won't be any refund coz you signed.I feel like somebody stole my money. 43 dollar doesn't make me poor or doesn't make me rich but even 50 cent fly away which is for free makes me feel like stolen money.So please be careful about this company. This is the way they work.