Orangetheory Fitness

Orange theory is pretty much a scam just to take all your money. Canceling is not easy and they will not give refunds back even though I stated I will only sign up for a month as i will NOT be living in the state longer than that cause I travel for work. Apparently canceling fee is as much money as a month of going.. ridiculous

I felt pressured to sign up after my first free class and gave over my credit card before realizing that in addition to the high monthly fees I would have to buy an expensive heartrate monitor. When I started getting charged for missing classes because my job requires me to be on call, I attempted to cancel. It was extremely difficult, no one would call me back, respond to my emails or texts. A couple hundred dollars down the drain and the only class I had was my free one. Very disappointed.

They low key ripped me off. I froze my membership bc of an injury and I was running out of time to use credits. They did not adequately explain to me how unfreezing my membership worked and before I knew it I have two days to use three credits. I told them I wanted to cancel and then of course they got all concerned and kept trying to get me to downgrade my membership instead. One of the trainers told me she would give me extra classes for my last month of membership which never happened. I paid for my last month of membership on June 22nd, it’s now July 20th and ALL MY CREDITS THAT I HAD LEFT ARE GONE. I should’ve had two more days to use them so I’m not sure what’s going on here.Also I have to say the class times are terrible for someone who works a regular 8-5. Only classes available after 5pm are 5:30 or 6:45 so you’re either going to be rushing from work to make it or getting done with the workout around 8pm which imo is way too late. And even worse, they haven’t had as much of a consistent schedule with classes lately and the 6:45 classes are no longer always available. I wish there was a 6pm class— that would be perfect. Guess it doesn’t matter though cause I’m never going back lol.

I love this gym! Great community. Knowledgable coaches. Super fun workouts that push me years into it. I really can’t say enough about this place!!

670+ classes strong I cannot say enough about what OTF Shorewood has added to my life! Strong recommendation for anyone who wants to enjoy working out, pushing themselves to be better surrounded by amazing people!

Fantastic workout. Never disappoints. Great Coaches and staff. They welcome seniors🥰 …

The coaches are so fantastic and motivating. The variety of class times is helpful for me as I do not have consistent childcare. The other members are friendly, but it’s not social hour like I have found other gyms. Everyone is focused on fitness. 10/10

This is the best place to work out! It’s super clean, wonderful and welcoming front desk staff and every single coach is amazing! They are so encouraging and the music they play just makes me smile! Everyone should give it a try!

I can't say enough good things about Orange Theory Fitness Shorewood! The workout is amazing and the staff and coaches are absolutely the best! I feel welcomed, motivated and excited every time I come to class. I love that the workout is always different. The studio is clean and well equipped. I have been a member here for over three years and I will continue to stay a member! You won't regret taking an intro class here!

This place has been so great in a countless number of ways! Through their newly implemented processes, it’s been clear that their top priority during COVID is the safety of their members and staff; and in return, our mental and physical health benefit from what this great workout and environment provides.If you’re looking to be motivated and held accountable, this is the place to be. The coaches are so welcoming, knowledgeable, motivating and supportive. Not to mention, the sense of community they have built allows you to meet so many great members and friends that begin to hold you accountable as well! What more do you need?! It’s truly been a lifesaver!