LA Fitness

I have been going to the gym since they opened. I have found the gym to be pretty nice and the staff helpful.I'm docking a star since, as of Nov. 1st, they are locking the doors 1 hour early BEFORE their stated closing hours...not a fan of this practice and I hope they get rid of this policy.

The worst LA Fitness establishment ever. The manager's are the worst also. They need to do a better job at customer service and cleaning the gym.

We have been going here for about a month.It is clean with good equipment and a professional staff.My husband and I have training with Krystal. She knew exactly how to get us motivated and begin a program after an almost 2 year workout break. I appreciate how she details our workouts in a log, so we know what to do in between sessions!

There is only one machine for the popular weight machines. . The time it takes waiting for those who surf their phone while sitting on this equipment to finally get off is infuriating. Management (Kaitlin) does not feel the need to stop phone surfing while people take up the few machines in the gym.Even though there is plenty of staff, no staff seems able to tear themselves anyway from horsing around at the desk in order to monitor the area for trash, empty saniwipe containers, and very rude behavior by other gym members. There is constantly no free weights because there are the “privileged” few who believe that removing all the free weights and carrying them to the other side of the gym, then not returning them is ok. Staff is not motivated enough to make sure that the weights are returned to their proper places.And, as a female, I’d love to take a sauna. But when I opened the sauna door and saw, sweating men stripped to the waist, I almost fainted. On what planet does a gym have men in a sauna with women? This is so uncomfortable and inappropriate, I can’t imagine who thinks this is ok.I’m so frustrated that I cancelled my membership today and went somewhere else.

Terrible customer service. I was accidentally charged twice for the re accuring and the woman at the front desk stating that she was the manager was extremely rude not only to me but my mother and said that it was my fault. And that i couldn't be refunded, i called LA Fitness services and was taken care of in a matter of minutes. Not the mention the faulty equipment and the dirty locker rooms, and the AC never works so its hard to breathe. Terrible gym experience.

This gym is often clean. The equipment is new and they’re on top of maintenance if needed. The sauna and steam room often shuts down like every 3 months. Expect 2 weeks for repairs to be made. The pool maintenance is on top of their stuff. Staff members are generally approachable and friendly. The front desk workers are cool, and the Shake Sum staff make great smoothies. Definitely recommend this gym for the price you pay. Meets your basic needs.

So far, so good. The fitness center is great. The staff are very nice and the place is clean. I'm very impressed with it.

For this to be a new gym, the sauna and steam room is always closed. Either they are broke or down for cleaning. People come in the Morgan’s like to start the workout with either or. The cleaning team should be there during non gym hours to have everything clean. It’s an inconvenience to drive more miles to the next gym for a working sauna when we live next to one already. Changed need to be made asap.Thank you

Really hope people consider before applying a membership here. The customer service deserves a zero star if it possible to give them one. My brother calls in to take me and mom off the guests list because we’re leaving town at the end of the month, and asked the person on the phone if it was okay to cancel and still come into the gym for the remainder of the month and he got the okay so he canceled. Today we went in and was stopped at the front desk because we had canceled that we’re not allowed in. We told the front desk clerk what had happened and she says “yeah that person was new so she probably made a mistake but we can’t do anything about it., im also the general manager” and before we said anything she says we can give you a refund. Like we came for a refund, we were being dishonest for a refund. I felt like a simple fix of giving us the days on the system, it was only for 4 more days that me and my mom was staying in town. She couldn’t do that as the general manager. I hope they reconsider her position because the attitude she portrayed towards a customer who paid for the service was unacceptable. Like she was trying to make us seem like liars and embarrass us in public. Me, my brother and mom are being punished for a mistake that one of the employees had made. I guess they would rather give money back instead of trying to keep a customer. That general manager definitely has a power trip.

Title: Extremely Disappointed with LA Fitness: A Brand New Gym That Falls ShortReview:I recently joined LA Fitness with high hopes of finding a top-notch gym experience. Unfortunately, my experience with this supposedly "brand new" gym has been nothing short of a disappointment. Despite being open for just four months, the condition of the facility and the lack of available amenities make it far from the premium gym it claims to be.One of the most frustrating aspects of my membership has been the state of the equipment. Instead of finding a well-maintained range of machines, I have encountered numerous issues. Some machines are out of order or require repairs, which limits the variety of exercises available. It's frustrating to pay a monthly membership fee of $45 and not have access to essential equipment. This lack of attention to detail is simply unacceptable.To make matters worse, the climate control within the gym seems to be a recurring problem. The air conditioning system frequently malfunctions, making the workout environment uncomfortably hot and stuffy. When you're pushing your limits during a workout, the last thing you need is to be battling against stifling temperatures. It's disappointing that such a fundamental aspect of a fitness facility has been neglected, especially in a new gym.Another letdown is the unreliable Wi-Fi connection. In an age where technology plays a significant role in fitness tracking, streaming workouts, and accessing online resources, a functional Wi-Fi network is essential. Unfortunately, the Wi-Fi at LA Fitness is often slow, unreliable, or simply nonexistent. This inconvenience disrupts the seamless integration of technology and fitness, hindering members' ability to make the most out of their workouts.Lastly, the sauna, advertised as a relaxing amenity, has become a symbol of broken promises. Despite the gym being relatively new, the sauna is frequently out of order or not working at all. It's disheartening to pay for a membership that includes sauna access, only to find it perpetually unavailable.Overall, my experience at LA Fitness has been marred by a consistent lack of attention to detail and a failure to meet even the basic expectations of a gym. From malfunctioning machines to ineffective air conditioning, unreliable Wi-Fi, and a non-functioning sauna, it's clear that this facility is not living up to its promises. I strongly urge potential members to reconsider investing their hard-earned money into a gym that fails to provide the services and amenities they advertise.