Orangetheory Fitness

I believe I tried out the free class for Orange Theory sometime this past June and loved it. After the class the lady at the front got me to stop and talk with her about signing up for a membership. I at the time did not have the funds to do the membership and told her I would probably come back once I had the money. She insisted that I go ahead and fill out the paperwork for the membership so that when I came back everything would be filled out and ready. So I went ahead and signed the areas she told me to sign and she said she would have it set to the side until I came back. Well I decided it wasn’t worth the amount per month and never returned back. A month or two go by and I just so happened to notice in August that $99 had been taken out of my account by them. So I called explaining I had not made an account and wanted to cancel the membership. The girl over the phone explained she wasn’t allowed to cancel the membership and that she would get in touch with the manager and have her call me the next day. Well a day goes by and I receive no phone call. I then proceed to call again now talking to another young girl. I again explained my situation and she messaged the manager while I was on the phone with her. I told her to give me a call when she a received a message back. I cant recall if I had to call them again but I know I spoke with them again and the girl said the manager was going to come in and cancel my membership the following morning. I thought the matter was resolved until I was charged again in September. So I called again and was now on the phone with the manager. I explained that I was charged after I was told my account would be canceled and she responded saying that an email was sent to me to confirm the cancellation of my account and I never responded to confirm it, therefore I was charged again for that month. Although, I was never made aware that an email was going to be sent to me in order to cancel my membership. I then proceeded to ask if I could be refunded for any of the money taken out of my account and she said that none of my money would be refunded because my signature was on the papers and the girl that was hired at the time didn’t work there anymore. I then asked if I would at-least get my money back for September and again I was told no because I never responded to an email I wasn’t even told was being sent.

I absolutely love this gym. More importantly I love the staff. They always make me feel comfortable and are so welcoming!

I have been to many OTFs and this location is one of the best! I attended the 6:15 am class two days in a row and the coaches were on their game and did a fantastic job leading the class and providing insightful instruction. The front staff were very welcoming and efficient in their jobs. The facility is very clean and well kept. It was great experience.

I went to a different OTF location for almost 4 years and loved it. I hate to say this was not the same experience.

Love OTF! Staff and coaches are extremely friendly and make working out super fun!

I dropped in to a class just to get in my workout while I was out of town. I’m originally from the Destin OTF. Coach Kathryn was such an amazing coach. She cheered me on by name even though I’m not her regular member. And it wasn’t just a …

I've been a member of Orange Theory Fitness Mobile for over 2 years. The workouts are always fun and challenging. The music is uplifting and motivating. Katherine is an incredible coach. She makes class fun and does an excellent job of demonstrating each exercise and offering modifications for those of us with orthopedic issues. Missy and Allie are awesome as well. I actually look forward to waking up at 4am so I can go to the 5am class!

Orange Theory Fitness has gone above and beyond my expectations!! The facility is stunning, the coaches are motivating, the music ROCKS and the staff at the front are always so helpful! Alex has been such a rockstar from day 1!! As for the workouts... they are never the same and they don’t get easier, but I find myself pushing myself harder each and every time! That’s what I love about this place, I never regret going!! 10/10 would recommend!

Love OTF! It’s a full body workout at a pace that’s right for you, Power walker, jogger, or runner. The Rowing portion is a full body challenge that’s combined in, as well, with the weight floor to round it out. Our instructors in Daphne …

I don't know how I ever survived without Orange Theory LOL!! Love Love Love the workouts! The atmosphere is amazing, staff is awesome and supportive, the workouts are challenging and fun! Full body workouts that test strength and endurance everytime, never the sameworkout twice!