CLUB4 Fitness

Staff needs to stay out of people's business and just do their jobs. Alot of people walk through those doors. You never know who you may be dealing with and what they may be capable of.

Been given the run around on how to cancel for a month. The management a team is not respectful to clients. Very unprofessional especially their GM JEFF. Rude to customers, and I imagine and he handles customers this way, His employees are watching and learning.This is what I’ve been told from 3 different people to cancel..The personal trainer has to cancel (she was on vacation for a week)The general manager has to do it (and no one else can)I need to send an email to this email address. (No one has responded for weeks)JEFF the GMs response when I said no you can send an email, I’ve already done that and been told a number different ways to cancel.. was “so you told me that you wanted me to help you fix this problem, but when I give you the solution you tell me you do not want to do that. How does that make sense?”If he is a forward facing manager he should be trained on how to speak to frustrated customers and that’s not it.

Love this gym only downside is the kids care could have longer/better hours

So many good things to say! I was visiting my family (traveled from Tampa, FL) and wanted to stay consistent on my workouts. A childhood friend mentioned they worked out here and I decided to try it instead of Cr***h in the hopes I could buy day passes.Jeff was EXTREMELY helpful in making me feel welcomed. We talked about my recent completion of the 75 Hard challenge. One of the PTs gave me a thorough tour of the gym. This was very helpful because I like to get through my workouts knowing where everything is! I wish I remembered her name but thank you!This gym has everything you need and THEN SOME to get a good workout in! It’s clean, spacious, good background music, newer equipment, clean restroom… speaking of… the women’s restroom has a code for our safety… SO GRATEFUL for this! #TheSmallThingsThis is a long review but I workout in gyms across the nation, to include many hotel gyms, and I wish to give credit where credit is due!Regardless of where you are in your wellness and fitness journey… go here and level up. 💪🏾You got this!

Great gym overall. My only complaint is they only have one leg extension and 20 open treadmills at any given time. Maybe sell some of those unused treadmills and get another leg extension.

Very disappointing for 1st time experience/incentive inconsiderate staff & heres why!

I wasn’t going to write any review but then I got disrespected. And I need to teach individuals that actions have consequences. So Club4 has been my preferred gym in Mobile for a long time. GREAT GYM! Super clean and you’ll never be waiting for equipment. I come here periodically throughout the year and always pay the guest membership fee outright wether it be a week or month. This time there was a little miscommunication with the front desk staff when signing up, which should of been a easy fix but instead ended up being a whole ordeal.I had paid $50 a week ago which I thought was for a month pass but it ended up only being a 1 week pass. The situation is simple as this.I was trying to explain this to an individual who works there named JT (apparently an assistant manager) who kept questioning me to check the validity of my explanation.Clear miscommunication with whoever signed me up which was NOT JT. Throughout the years coming here the front desk has been very welcoming but that seems have changed dramatically.Today in front of his manager, JT tells me I should go to a different gym if I don’t hear him out. Am I really entitled to listen to you? When your higher up manager (Jeff) is right next to you already explaining the situation? You work at a gym, you do not own it. Stop trying to validate your position of power here. Learn from your other colleagues and be humble. I think Club4 would be just fine without you? Don’t you think? Also it seems like you enjoy walking around and talking to all the women that come to the gym. I’m sure they don’t come to Club 4 to stare at your receding hairline. Sorry about that but the truth needs to be told. I do not tolerate disrespect. Especially when I am the customer who is paying to be here at the facility.JT needs a reality check. Doesn’t understand that there should be no ego involved when speaking to members. I do really like this gym and I hope top management chooses better authoritative figures of power.I pay my dues and I pay to be there. You do not get to tell me which gym to go to.P.S: Chelsea @ front desk you’re wonderful. And I hope you go far in your career. Club4 needs more model employees such as yourself. You were able to empathize and understand my situation WITHOUT jumping the gun and disrespecting me what so ever.

Great place to work!

Front desk is very “cheap” about giving ppl time to use the facility. when you sign up for extra membership to get access to red light room or tanning room, they put a timer on you. It’s not like there is a line of ppl waiting to use the room, but still, they say 12 min :). It’s my second time using these extra features since I signed up last year. Normally the front desk ppl are really nice and friendly, I guess it’s because I was with my trainer all the time. Without my personal trainer, 2-star for today’s front desk.

Just absolutely great machinery to keep you on track and sucks that guests have to pay 15 to come but other than that it's amazing staff seems wonderful and overall lovely gym