Crunch Fitness in Nampa, located at the bustling Nampa Gateway Center, offers a well-equipped facility with diverse amenities. This gym has undergone several management changes, which have led to varying improvements like better machine maintenance and cleaner facilities. Extensive opening hours cater to almost everyone's schedule, while the staff is notably recognized for their helpfulness and professionalism.
Despite some concerns regarding maintenance and customer service, many members appreciate the gym's environment and continued improvements, like the addition of new equipment and renovated areas.
Pros:
- Staff is highly praised for being helpful and professional.
- Wide variety of equipment and machines.
- Offers amenities like indoor pool, sauna, and basketball court.
- Management responsive to feedback and quick to address issues.
- Multiple locations accessible with membership.
- Improved cleanliness and equipment condition under new management.
- Fun and engaging classes like Zumba and cardio sculpt.
- Inclusive atmosphere with trainers offering free extra classes.
- Extended operational hours cater to various schedules.
- Scenic sunrise views from the gym enhance the exercise experience.
Cons:
- Customer service issues noted, particularly with membership cancellations.
- Consistent complaints about maintenance and general gym cleanliness.
- Frequent equipment breakdowns and missing gym tools.
Location / Contact
- Address: 5251 E Exchange Way, Nampa, ID 83687
- Phone:(208) 442-6378
- Website:crunch.com
Rating Stats
Reviews (20)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.5-star.
This business has 20 reviews.
The address is: 5251 E Exchange Way, Nampa, ID 83687 .
The contact number is (208) 442-6378
This service is listed under Gym .
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Robert C
11 months ago
We are very happy with the customer service. We had a very complicated problem with billing from prior mismanagement by prior employees. We cannot say enough good things about how current management took the time to listen and realize the seriousness of the prior management errors and then took aggressive action to correct. Thank you for your attention to detail and professionalism. Overall, the gym has a cleaner look and feel to it, definitely a difference since last year. Equipment looks and feels as though it is definitely in better working condition and better variety than once was there. Thanks again for helping us out as you have earned our business. Special thanks to Nat and Sierra.
Calvin Newton
11 months ago
The gym itself is a pretty nice place, I always enjoyed my workouts here. Plenty of good equipment to use.Where my frustrations lie is the service end. I sent an email on June 14th to cancel my membership, as I was told to do over the phone. I've received additional charges in July and August. When I called this morning, I was told the account was still listed as active, and there was nothing they could do about it other than to cancel it now, but I could still use the membership through September. Doesn't really do anything for me, I didn't want the benefits of membership, I wanted to save money right now. Thanks for stealing $75 from me, I guess? Not a place I'd recommend to anyone with this level of service.Edit: received a call from Nate, who was super awesome in identifying and fixing the problem. A refund request was made. Thanks to Nate for making things right!
Tony Morningstar
11 months ago
I canceled my account May 31 because I was no longer using my membership. I feel that because I canceled at the end of May I shouldn't have been charged for the month of June. Not only did I get charged for June but I also got charged for July and August because they never canceled my account in the 1st place. They are submitting a refund request but only for July and August. When an account is canceled anywhere else even if it is the last day of the month you don't have to pay for another month for another month of unwanted services.
Amanda Leary
11 months ago
Honestly one of my favorite gyms in the valley! I’ve been in the fitness industry for about 10 years and one of my favorite things about crunch is that I can use any of the locations, they all tend to have a few different machines to focus on different workouts each time. The staff is always incredible. 10/10. Nampa is always my home gym & my favorite to go back to for full body
Becky Leach
11 months ago
Excellent training with Ethan, he listens and observes better than most trainers I've worked with at previous gyms. Great water fitness exercises!Pretty clean. The sauna does not have any controls for time or heat and is a little grungy with trash under the boards. A few machines are out of order and it gets HOT in the afternoons
Monica
11 months ago
Great facility with lots of equipment options 👌 they have an indoor pool and basketball court as well. They play lively music upstairs where the equipment is, and some of the machines have a great view of the valley. The staff and workers there are also all very nice and informative. …
Rebekah Duarte
1 year ago
Love taking the Zumba class here led by Kristen R and Cari P and I love the chisel and cardio sculpt led by Terry B!
Andrew Wiener
1 year ago
Repair of equipment is terrible I've never seen cables break as much as they do at this gym. They don't clean very well. Constantly out of paper towels for drying your hand and out of soap. …
Daniel Arredondo
1 year ago
Lot of equipment, clean and even has punching bags. Staff is super chill. A bit pricey but it's close to home and it's one of the nicer gyms I've been to.
Cailin Thomas
1 year ago
Terrible company and staff. Personal trainers will cancel on you over and over. Very dirty, crust on the lockeroom floor, never saw an employee clean. Extremely unprofessional trainers and management. Equipment is often broken.