In-Shape Family Fitness

The cleanliness of this club is reprehensible. The only reason I continue to be a member are the hours, proximity to my home, and (most importantly) my girlfriend refuses to go to Health Quest. There were literally worms in the mens showers. WORMS. The worst gym in Napa by a mile.

2 weeks ago I came into this location to help my mom activate her $ilver and Fit membership benifit, which is provided through her healthcare. She was given this specific location's address. When we arrived I explained what we were there to do to the gentleman at the front desk and he had her check-in . 10-15 min later a stand-offish man named Julien came put to let us know that the "Diamond" level did not accept Silver and Fit and condescendingly suggested that we go to Planet Fitness because they were cheap. He assumed that she needed a cheap membership. He didn't bother introducing himself and had his hands crossed or in his pockets the entire time. I only knew his name because he was wearing a name tag. Then a week later the same man called my mom, presumably bease she had checked in, and invited her back in telling her he could help her with a membership. My mom is disabled senior, and assumed that he was going to help her get a Silver and Fit membership, so she went all the way back only to be told that she couldn't be help because this jerk didn't bother to put any notes for this lead. COMPLETELY INSENSITIVE AND OBVIOUSLY ONLY INTERESTED IN A SALE!!!! The sales staff seriously needs training on how to be human!

Great place to work out and the staff if very acommodating and friendly. With so many people using this facility I can imagine how difficult it is to keep all the towels picked up and clinically clean. This is the only complaint I have and not rating it 5 stars.

So this was a very different place a year ago. There was different management and I'm not sure if that's what did it. Last time I was here the cable machines were broken, stair master machine was broken and I slipped off the thing. No towels. The locker room was filthy and I am not joking about this one: there were no men's showers. No mens showers. And I had clients schedule for after the workout. And to add insult to injury there's a little sign on the closed showers that says: "sorry for the inconvenience." 🙄 I guess that's why the hot tub--I mean the tepid tub-- was so gross; people decided to use it to clean themselves. Even the little machine that dries the bathing suits was broken. I suppose I could overlook all of this except for one thing; theres only one reason I go to this In Shape now ---because it has become a real pit and the Vacaville one is huge and beautiful. I still go to this one for Lindsey's Yoga class. Now, Mark does a great Yoga class and so does Tony but I always feel fantastic after Lindsey's and so whenever I can swing it I specifically to to this gym for her class. But she's so popular that you have to get there an hour early or it's full. And yet they won't give here other classes later in the day. I🙄🙄 This place has really gotten to be unpleasant and I'm not sure exactly why it is we are paying so much for the membership if you can't make the class you want and or you're surprised by not being able to shower after your workout.

The facility is nice and there is plenty of room to work out. The gym policies however are designed to nickle and dime you. It is difficult to tell if this is In-Shape policy in general, or merely a draconian application by local management, but the customer service at this gym is supremely poor, particularly that of the local manager.

Jaime Alas, Thank you for taking the time to rate our club and for the four stars. Have a good day! -Michael T.

Ines Candela, Thank you for taking the time to rate our club and for the five stars. We truly appreciate all feedback from our members and we hope to see you soon! -Michael T.

Ariel , Thank you for the 5 stars! We wish you luck on your fitness journey and hope you have an In-Shape day! Best, Czerina T.

Good service

The best gym I have ever known