In-Shape Family Fitness in Napa promises an array of amenities including heated pools, saunas, a kid zone, various fitness classes, and a spacious workout environment. The friendly and helpful staff enhance the overall experience. Family-friendly facilities and diverse equipment cater to both casual and serious fitness enthusiasts.
Despite the gym’s appealing features, recent reviews highlight several maintenance issues and some non-compliance with health guidelines. The no-cash policy and additional fees for certain services may be bothersome for some members. Customer service response has been inconsistent, as mentioned by several patrons.
Pros:
- Variety of fitness classes.
- Friendly and helpful staff.
- Spacious workout environment.
- Family-friendly with a kid zone.
- Heated indoor and outdoor pools.
- Sauna, steam room, and jacuzzi available.
- Clean facilities and equipment.
- Convenient location.
- Flexible hours during weekdays.
Cons:
- Inconsistent maintenance of amenities.
- No-cash payment policy.
- Reports of poor customer service and additional fees.
Location / Contact
- Address: 925 Hartle Ct, Napa, CA 94558, United States
- Phone:+1 707-309-0557
- Website:inshape.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.0-star.
This business has 110 reviews.
The address is: 925 Hartle Ct, Napa, CA 94558, United States .
The contact number is +1 707-309-0557
This service is listed under Gym .
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Bruce Paulson
5 years ago
I was visiting Napa and came to In Shape with a friend. I got the 1-day pass. Totally worth it. Beautiful facilities. Did a yoga class, then hit the weights.
Laurie Puccetti
5 years ago
Great place and staff, but they need to clean the floors and the lower half of their excersie equipment, stairs going to and from the upper level had major dust bunnies. Staff was notified, but no changes have been made
Axel Grim
5 years ago
I work in Napa and was looking for a fitness club to work out in after work. Came in with the free week pass to give them a try and was turned away because I don't live in Napa. And said I couldn't use any facility in a city I did not live in. Really? Wow. Obvious lie is obvious. A very horrible first impression. They won't get my business.Update: If you click on an ad or get an email that offers you a 7 day pass to try out any In Shape facility, be warned that the unspoken rule is **you have to live in that city.** I dont know why that isn't mentioned in any of the marketing material or in the form you fill out to get the pass, but be warned so you aren't turned away dissapointed like I was.
Andrew Jackson
5 years ago
This Gym has gone down hill.When i first became a member, it seemed pretty sweet, and that was expected since i was paying a pretty penny to be a member.But now it seems staff morale is down or somthing. I mean i go during none busy hours and they can't even manage to keep towels stocked in the locker room, whatever though i brushed that off like i brushed off the constantly broken equipment, and fowl tasting water from the fountains. I now want to say i dont reviw stuff very often, but here i am. What upset me to this point is that myself and about 15 other people who showed up for a yoga class were left instructorless. That doesn't make me too upset since i get life does get in the way sometimes, but what bothers me is the staff didn't even care to give the class any notice or information on the matter even after some people had asked what was going on.That being said the gym does have alot of neat stuff to provide in the realm of fitness, but for the love of god get togther inshape.
Ross A
5 years ago
This time of the year the gym is usually very full, in the afternoon they don't have any small towels available, no towels in the designed spaces so I need to go to ask for a towel to the front desk almost every time, the swimming pool is kind of dirty, no tea or coffee at late hours available. Some machines have been broken for more than a week and they haven't been repaired yet.
Mike Meisner
5 years ago
Nice place, could be better. The towel shelves always seem empty, the wipe containers as well. Some machines down for extended periods of time. Crowded parking. Sauna sometimes not working. Otherwise the classes are good and most of the equipment is too.
Michael Schackwitz
5 years ago
I've been going here since shortly after they opened. The staff is friendly and polite, and the facility and equipment are in good condition. My two complaints are 1) towels can be very hard to find; they have many shelves for them, but often all the shelves (even in the locker room) are empty. 2) they need to rebalance some of the equipment, as the squat racks are nearly always busy and I have to wait 10-15 minutes to use them, while other nearby equipment never gets used.
Donald McCoy
6 years ago
Donald McCoy Thank you for taking the time to rate our club and for the five stars. We truly value your feedback! -Have a good day! -Michael T.
Phillip Lampé
6 years ago
Phillip Lampé - Thank you for your five star review! We hope you continue to enjoy your membership. Have a great day! -- Kioti F.
Eric McFarland
6 years ago
Eric McFarland, Thank you for taking the time to review our club and for the five star rating. We truly appreciate your positive feedback. Throughout the month of October In-Shape Health Clubs will donate $1 to the American Cancer Society … More