Orangetheory Fitness

OTF is the best! The best coaches, best people, supportive member and an all around awesome workout! Try it out if you are curious!

so much fun! who knew an hour of exercise could actually fly by?!

They get one star for leaving sticky note advertisements on cars in parking lots on a windy day . They are flying everywhere.

This place has been a game changer! The coaches are amazing and the community is wonderful! I always feel like I get a great workout in!

So happy that I joined Nashua North! The staff and coaches are amazing!

The coaches and staff are so welcoming!!

I have never been to a gym that has the support, energy and positivity that Orange Theory has. I am stronger and push myself because they believe in me and I am cheered on by my others.

Very pushy with getting me and my husband to sign. Just icky!

Orange theory hits the sweet spot of staff and a program oriented toward motivating members, pushing them, and supporting them in their fitness needs. Their staff, culture, and equipment are exceptional.

I decided to join Orangetheory in Nashua to support my sister that was working there. The moment I walked in, I was barely acknowledged by the front desk employee. It wasn’t until my sister came over that I started receiving any sort of polite attention. Every change I had to make to my membership was extremely difficult and the desk staff was generally unfriendly and incompetent. In December, I called to cancel my membership. I called on 12/14/2022 and sign the cancellation paperwork virtually that same day. I was aware that I would be charged for my membership (that auto renewed on the 17th of every month) in accordance with their 30 day cancellation policy. This month (late February) I received multiple phone calls and voicemails that my payment had not gone through (I had a recent change to my debit card). I called to clarify that my membership had been cancelled and they apologized. I spoke with the manager, Martha, and asked if she happened to have the date that I signed the cancellation paperwork on her, as I was checking my records to see if I had been charged in January. She told me that I signed the paperwork on 12/30/2022. That is false. Upon review of the records, I had signed the paperwork on 12/14/2022, but it was not signed by management until 12/30/2022. I was unjustly charged for January and harassed about February payment because of the miracle of my debit card had changed. Had I not had that change, who knows how long I would have been charged for. I called back immediately and was told that the manager, Martha, had left for the day as they were about to close, but that they would leave a message and have her call me back. That was on Tuesday 02/28/2023. On Friday 03/03/2023, when I had still not received a call back, I called them. I explained the situation again to a desk employee and she informed me that the manager was on another phone call and that she would leave a message for her to call me back. Before I hung up, I verified that I would actually get a call back this time, and they assured me that I would. It is now Saturday, 03/04/2023, and I have heard nothing. This whole experience has been very disappointing, as I loved attending their classes. The incompetence and shady business on the membership side of things has left such a bad taste in my mouth that I have vowed never to return. I would not recommend this establishment to anyone for that reason. I wish I could leave a 0 star review.