HOTWORX - New Orleans LA (Uptown)

I have only been in for a few session. But great staff, easy use, clean, and good equipment.

One usually begins a great review with “I can’t say enough…” Well I’m going to say I want to say how much I appreciate Rachel, at the uptown location, for her I ate gift of welcoming me and make me feel like I’ve come to her home rather than her work space. Rachel always has an infectious smile and the most exuberant energy one would call “rising to the occasion”. I’d like to also say that I was famished and was trying to place a to-go order from the restaurant next door as to have it ready for pick-up upon my leaving gym. The only sad part to this story is I couldn’t get anyone at the restaurant on the phone so I might place my order.Rachel happened to be walking past me, she could clearly see my frustration and asked if I was okay and could she help me. I expressed my frustration and she said to me “I’ve got this… I will happily go next door and place the order for you myself… it will be ready when you are done with your workout. 💪This is what I call going above and beyond the call. Thank you HOTWORX for have selected such a valuable human to have on your team and mostly thank you Rachel for your continued love of service.Warm regards!J dL

LOVE! LOVE! LOVE! THIS GYM! The staff are wonderful and very helpful. You are greeted and feel welcomed when you walk in the door. If you have back problems the infrared saunas are life changing. I no longer have lower back pain after 15 years of suffering with herniated disc's. This type of exercise is the absolute best thing you could do for your body. The benefits are endless. I am hooked!!

I’ve been a member of this studio since early 2023 and I can honestly say I love the studio. Everytime I walk in, I’m greeted usually by name and that gives such a warm feel. The studio is always clean and employees have always promptly aided in anything that went arise. Usually user error. The studio is always clean and smelly fresh. The amount of pure positivity from the staff on the little things like meeting physical goals or just being up beat and positive have definitely contributed to my personal confidence and growth in reaching my fitness goals.

This spot have a great vibe, the customer service is awesome everyone nice and friendly. Gym always clean!!!!!

Hi, Ricky! Thanks for your review. Im sorry to hear you feel you had a negative experience today, but I also noticed you didn’t give a reason for such a low rating. It took me a minute to find out who you are because your name is different than what we had on file for you. Also, before you came in today to cancel, you’ve only been to the studio one other time and I tried to make the cancellation process today as quick and easy as possible because I respect your time and decisions. After I explained your options, I also recommended the cheaper one for the two of you, which you both declined. So, I would appreciate to hear your feedback about whether it was your experience at my studio, or just the cancellation policy that you were informed of when you signed up? I hope to hear from you so that we are able to better serve our members and so apologize again. Thanks, Rachel, General Manager

Was given the runaround several times, regarding cancellation only to finally achieve it on the third visit. And was refused to be given physical proof of cancellation of said membership.

Terrible company. They offer a low monthly price but constantly push and require upsells. They make it nearly impossible to cancel. Avoid

They offer low intro to enter so that they can upsell you constantly. Cancelling is nearly impossible

Absolutely love this location. Staff is very helpful and the 24 hour availability is perfect for any busy schedule.