24 Hour Fitness

The 24 hour corporate management in the East Bay discriminates against seniors. At the Moraga facility, they’ve shut down all of the classes aimed at seniors. When talking to the staff there all they say is that corporate is responsible and there’s nothing they can do about it. It’s unconscionable to single out a certain group. I have a membership that I will not be renewing.

This gym is big and lot of space but they need to add AC restroom, looker room, shower, hot tub must fix that sometime I can smell like seriously not good!!!!!!!!!!!!!

Most gyms like 24 has their fair share of problems, this particular one is not all bad, the only gripe I have with it is the bathrooms. It smells like gotham city

Mae is always very helpful and polite. Whenever I visit this location, she is always smiling and have a positive attitude. Need more staff members like her!

The new girl Amina is super sweet and always ready to help. I see her working all the time ensuring that gym members are happy. Always goes above and beyond! Shoutout to Mae as well. Thank you ladies for your hard work.

I just joined this gym because I moved to Alameda. I was a little skeptical only because it’s sort of off the beaten path. But damn, they have a lot of great equipment! It’s a mix of old school, new school. Couldn’t be happier! Can’t beat the price either!

Kyle is a rude, vulgar, person. Cancelled my entire family's membership because of him. Unprofessionalism is off the charts. He used the middle finger and the f word when asked for proof of cancellation. I understand that no special skills are needed to work there, but at the very least politeness and empathy should be used when a client has a request for information. It should never become a profanity laced tirade where one declares themselves the be all and end all of a minimum wage job. There is always a supervisor and if he isn't capable of handling requests for information he should not be there. Worst customer service ever. Don't waste your money or precious time there. Worst location in the Bay Area

Had a horrible experience with Patrick. He’s a bald white dude with bad breath. He harassed us and tried denying us gym access even though we had a 3 day pass. He was extremely hostile and tried fighting my friend in the parking lot. I am utterly shocked that such an unprofessional small angry man could be managing a gym. He probably can’t get it up at home. I’m confident my pet hamster Jeramy could do a better job. Steer clear of this gym entirely.

You'll pay with your safety and your belongings.I joined this club because of the convenience. It's close to me, and it's relatively cheap. It goes without saying, there are plenty of reviews here that already highlight the state of machines, overall cleanliness, organization, and inconsiderate patrons that share the gym. This review is about the lack of security and attempts to make sure our belongings as well as ourselves are safe while attending this gym. My backpack (containing my car keys, and wallet) was stolen from one of the lockers more than likely by another club member. When talking to staff, I was made aware that this "always happens" and it's a "common occurrence". Management wasn't much help in following up when I informed them of the theft nor mitigating the issue. There's another reviewer here who was luckier than I and their issue was handled with the customer service I had hoped to receive after actually having my things stolen. Unfortunately, I have to constantly follow up with this gym to actually get some kind of response. If you do end up coming here, keep ALL your belongings with you when working out and just use the lockers for your dirty clothes.

Gym is good, however needs to be maintained.3 of the stair machines are out of service. Used to be more so i guess that's an improvement. However they are fixed with tape. It looks like i repaired them ( this is not a compliment).The showers, wasting water - dripping, doors don't stay closed, etcThis place could be really good but needs maintenance. These aren't new complaints they have been this way for months to years depending on the issue.Update: things that were broken remain broken and now machines to add to this. Other 24hrs have more machines in working order