Flex 24 Fitness - 42nd Location

Pricey but worth it 👌 …

Great gym to get your work in

The employees are so kind! It’s not flooded with people which is so nice! They have all the equipment you could need and their kid care is AMAZING!! They do have les mills classes which are great!

Went there to check it out and waited at the lobby where no one was present. 10 minutes pass, somebody shows up saying their system is shutdown due to weather...? Anyway, they handed us a brochure showing prices of memberships which led me to ask myself this question. How in the world can you justify an 850% greater cost than your competitors? Just wow.

Miranda Ramirez and Mitchell,On June 23, 2020 I was in contact with Miranda to discuss the cancelation of my membership. Miranda sent me the information with the steps and cancelation options.I decided to not cancel before membership expired due to the cancellation fees. Even though I haven't gone since the pandemic. I made the decision to leave it.A week before my contract expired, I went to the gym to let them know, and I was told they couldn do anything until 9/17/20, that is when my contract was up.On the day 9/17/20, I went to the gym to cancel my membership and Maribel (employee that speaks spanish) told me she was going to make note of it in the system for a refund of $100 for the next month. Miranda told me to call the next day to give me an update on the refund.I called 9/18/20, and Maribel told me that the manager was meeting, that she will leave a message to call me back. I never received a call. The same day 9/18/20 I sent 2 emails to Miranda asking about my refund, one in spanish and one in english, I don't have a response.On 9/21/20 I went to the gym to find out what was going with my refund. Maribel told me that they couldn't give me a refund because I didn't respond to the email back in June 23,2020. This email was only to cancel options too early and I decided to follow pay to expire the contract.Maribel was very unprofessional and she raised her voice at me several times in front of customers. On three occasions I asked her to calm down (I am pregnant and she showed no common courtesy of the situation, she was aggressive from the moment I got there to the time I left ). The Flex 24 has a deficient customer service and you can see it in the camaras on 9/21/20 at 12:50 pm. Also, you can see when I left that Maribel made fun of the situation, she made fun and laughed hysterically.-Customer service gives information causing confusion or misunderstanding as to affiliation.-The agreement confers or involves obligations which expire on 09/17/20. I have the right to request the refund of payment is advanced and no longer want my membership.Can you please send me the contract I had?

Best gym I’ve been too in Odessa.Clean, service is greatThey have a Mini smoothie BarAlso they have 2 Punching bags.There’s plenty room to workout.I love the ladies Locker room it’s super fancy in there

Busy

I would go here with my late husband

All the staff is super nice and helpful

Fantastic play area for the kids, friendly staff and great equipment.