Planet Fitness

Worst customer service ever ! First night just wanted to sign up get going. All I got was a run around. Next day talked to manager said I wanted to pay for a year up front. She said come in talk to Diane so I did. Came in and she wouldn't let me pay for a year without having my account information and they don't do a year membership period ! So I bank with Colorado and didn't have that info but I also bank with Meta bank. Gave her that routing number and account number and she said they don't deal with that bank ! Remember I wanted to pay 100 percent of everything up front. This place sucks ! Customer service is rude. They should take a class on customer service, Better sales tactic! Have a good one PF. I will be blasting my very negative experience at the Odessa location. Been a member in Idaho and my experience there was an awesome one. !

Today was my first time and it was fantastic!! No one bothers you and the machines are great

Nice place for this area. Surprisingly, roomier than the one in Midland in both the main gym area, and the dressing room. Loses a star for location.

Scary place to be... the staff seemed to want to know where and what you were doing at all times (and I don't think staring/stalking at someone while they are checking out your place of business is smart) a no one seemed friendly or talking kind of like a cult...

First off, there's this one front desk girl who gives you one word answers. She's not helpful at all and she seems bothered by every person that walks in. Great first impression! I was in Odessa only for 2 weeks with my husband and I got 2 week membership for planet fitness. I worked out there ONCE. The second time I wanted to go there with my husband they told him he couldn't work out there WITHOUT AN ID!!!!! We live 20min away from the gym, no way we're going back home to get his ID and coming back to such place! The front desk lady was so unprofessional and rude! There was a guy in front of us who wanted 2 key chains for his keys and they refused to give them to him even though he has a membership there. Overall, planet fitness has some ridiculous rules for their members, not enough equipment (no medicine balls, no yoga mats, no leg press, bench press, very few free weights...), their staff in Odessa is TERRIBLE (referring to the one lady at front desk- long hair, skinny, looks like she smoked a lot of pot before work)... oh and on top of things- no refunds when you want to cancel!!!! Ridiculous!!!!

I love this place! The staff is friendly but not "all up in your space" friendly. There is plenty of equipment for everyone and best of all it's open 24/7. The shower curtains could use some washing but that's my only complaint.

when you shower and some one flush the toilet takes all the hot water and cold water cames out exactly when you using the shower happens to me twice bbrrrrr!! i think im going back where i was before here :(

I'm not from here and wanted to get a workout in. Planet Fitness had the lowest priced 1 day pass so I decided to give it a try. Front staff was friendly and helped answer any questions I had. All equipment was in very good condition I would recommend this place to any one wanting to work out.

I've had a membership here for a little over a year and here lately every time I come in the lady at the front desk rolls her eyes and sighs. She has a NASTY attitude! I thought planet fitness was a "no judgment zone"? I am canceling my membership and will never go to ANY planet fitness again. Its amazing that she is a manager. Way to set an example for your employees!

Everyone is so nice, and helpful. When you sign up, they even give you a paper with the busiest times so those who dont like being in front of a bunch of people, can choose a better time! I love it here. The Hydromassage bed is amazing!