Crunch Fitness - Placentia

Really really bad service. I paid $27 and they "Accidentally Double Charged Me" the guy who helped me was Jordan and he told me that he was gonna leave a note to the manager and that they were gonna refund my money. I don't know who the heck is the manager but I haven't received my money back. It's been 3 weeks already and nothing. I called 3 times and they said that they will notify the manager or who ever is in charge to take care of the situation, but he has not done nothing.Really bad service. I don't know if it's the workers or the manager but really bad service. So I have decided to go to another gym and cancel crunch.

My gym closed it's doors so I really only had 2 other options in my area. It was Crunch or 24hr Fitness. I went with Crunch because I like to stay focused on my work out when I'm at the gym and don't like waiting in line for a machine to open up. Crunch is big enough that you don't feel like you're working out on top of each other. The staff is courteous and doesn't interfere with your routine. I hate 24hr Fitness it's over crowded and people are too into how they look working out not how effective the work out actually is. Only 2 things I wish Crunch could fix is the funky smell from the A.C. and if they could get heavier dumbbells they only go as high as 80lbs.

Its very clean, the Personal trainers/other members are usually nice people and the price is pretty decent. My only complaint would be sometimes it gets a little crowded, but that is more of a personal issue and doesnt affect the quality of the gym.

I went to this gym Monday thru Friday 5am for 3 years. The first thing was when they added peak plus and told me I wouldn't have to worry my rate for peak was grandfathered,(thanks Gabe) so I lost some perks but got to pay the same price. Secondly if you are not utilizing the trainers than you are a second class member when equipment usage is involved. Weights haphazardly strewn the lifting area with maybe half put away maybe, the spit all over the mirrors in front of the squat racks at 5 a.m. when they open, the constant need to have the desk person refill the spray disinfectant so I can wipe down the treadmill or whatever equipment before I use it, the removal of equipment because a few members misuse it , the complete lack of respect and actually aggressive disrespect projected toward myself when I inquired as to what happened. I continued to go to this gym because it was close to my house and when I felt that the staff not only didn't care but would be outright hostile towards me I just couldn't take it anymore. Solidifying my decision to cancel my membership was the complete nonchalant attitude by the staff assisting me.

This gym is closest to where I live. Decent pricing for yearly memberships. The staff is friendly. There's a good amount of equipment. Most need cleaning though; they're on the dirty/dusty side. And some machines could use some maintenance.Be sure to wipedown your equipment before (and after) using because a lot of people don't do the courtesy wipedown when they're done (so gross). They also offer various classes. They have a big workout dance room.Overall, a good place to break a sweat.

Just signed up but never got time to go wish it was 24 hours so I can at least go once a month 😂 …

Crunch won't let you cancel easily. I needed to cancel my membership and both their corporate offices in NY and their local gym told me that both my wife and I have to go into the gym and provide a signature to cancel the membership. I told them that if they are unable to cancel my membership over the phone, even after they have verified who I am by asking security questions, then I would just have my credit card cancel the billing. They then told me that Crunch will pursue me with collection actions!You want to guarantee that I will never become a customer again? Make it difficult for me to cancel and then threaten collection action because I won't cancel the way you want!

Friendly staff, plenty of equipment, reasonable priceNow that it is getting into the warmer months I'm noticing that this location doesn't seem to run the air conditioning or its set at too high of a temperature. The temperature in the gym makes it very uncomfortable.

This gym is full of amateurs. You can't even deadlift. And grandmas are always using the machines. And mostly half the people have bad form

Cancelled my membership and was charged anyways. I've worked in the industry for over 15 years as a trainer and sales manager and have never experienced people who are so unwilling to work with a member. Very disappointed. Very poor customer service.