Planet Fitness in Orange, TX, offers a clean and welcoming environment for everyone, from beginners to regular gym-goers. The gym provides a range of modern equipment and facilities, including tanning beds, hydro massage, and workout classes. The staff are friendly, knowledgeable, and quick to assist with any issues, creating a non-intimidating and supportive atmosphere. However, some members have experienced issues with the shortened hours and inconsistent customer service.
Overall, Planet Fitness is an excellent choice for those seeking an affordable and comfortable gym experience, but improvements on operational hours and customer service could enhance the experience further.
Pros:
- Clean and well-maintained facilities.
- Friendly and helpful staff.
- Ample parking space.
- Wide range of equipment.
- Affordable membership plans.
- Non-intimidating atmosphere.
- Hydro massage and tanning beds available.
- Fitness classes offered.
- Quick response to problems.
- Convenient location.
Cons:
- Shortened operational hours.
- Some customer service inconsistencies.
- Issues with membership cancellations.
Location / Contact
- Address: 2270 MacArthur Dr, Orange, TX 77630, United States
- Phone:+1 409-883-2800
- Website:planetfitness.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.4-star.
This business has 120 reviews.
The address is: 2270 MacArthur Dr, Orange, TX 77630, United States .
The contact number is +1 409-883-2800
This service is listed under Gym .
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Andy B
6 years ago
I be a guest over two months. I like Shelby and other members. But one guy I don't like. Very cocky and he not all that friendly. I gave it a three stars. Not the greatest gym, but do, until I find another one.
Russell Broussard
6 years ago
I have been to a lot of gyms and never have a felt the harassment of staff ..the manager is very rude and unprofessional. Every time I've been she has found something to harass me about.. my advice to anyone who enjoys working out in a peaceful environment is .. find another gym
Bailey Abshire
6 years ago
Focus on your wellbeing by committing to a gym that offers 24 hour 7 day a week equipment. Best planet fitness I have ever been to clean, uncrowded work outs at almost any time of day. Another perk of the pf membership is When you travel you can use your planet fitness card at any location! Never been easier or cheaper to have a gym home.
Jessie Sasser
6 years ago
They have stand up tanning so there is no touching the walls and it unlimited tans plus 24h access to the beds and gym for $20 a month. That's an easy decision to make. It's less than one session anywhere else in town.
Erica B
6 years ago
Management could care less about their customers but the other employees are very nice. If you're on a budget this is the gym for you! Also, don't be nervous about the people that go here, nobody is rude!! Point system is cool, if you forget water you can use points to buy it.
Na' Keith
6 years ago
I enjoy going here. We used to go to a different planet fitness. This one is leaps better quality than the other. While they both offer the same fitness option and black room. The staff is far friendlier for the most part, the facility is kept very clean, and the equipment seems to be more up-to-date. And their clientele seems to be kinder and more willing to route others on, maybe that's because it's an all around more welcoming place to be.
Timothy Whisenant
7 years ago
Trying to get with the fitness trainer is not easy, sign up for Design your own program, at the only time I can and they decide to leave early. Why bother signing up and leaving your number if no one calls to tell you this? I like the gym, but they are not very helpful
Blu “Blue Sensation” Sensation
8 years ago
They have a rule...And that is wipe down your machine when you are done with it. seems like half the people there don't do it, the staff don't do anything about. I even came up with a simple solution wipe the Equipment down before you use it not after
Jim Hickey
8 years ago
CALLED ABOUT MYSELF, Retired Police detective and my cousin, a retired 20yr army vet, special forces, 8 tours of Iraq and Afghanistan.. Received a HANG UP 6 times over a 10 call hour!!!!!!!!!!!!!!!! And no call back after calling the complaint line. The staff is not supportive, questions are not answered to local heroes, and upon asking for a tour, the staff was busy telling older ladies to wipe off there treadmills. NOT A PLACE FOR ANYONE TO VISIT EVER.Imagine a sign, welcome heroes with us talking great about a place for families to visit instead of saying where fitness meets fantastic.. ISN'T here!NO ONE GO TO THE ORANGE TX SITE.
Nancy Pham
8 years ago
Horrible... I've been a blackcard member since November 2014 at the groves location. I've brought my kids' birth certificate like they've ask when I initially came to be put on file and now they request to bring their IDs. Since Orange opened we've alternated both location. Today's experience was horrible, we have ALWAYS came in using free weights and bars at the mats. We have never had any problems sharing with others. Staff came to tell us we are not allow to bring weights there. We all pay the same price and it should be first come first serve. I've also notified staff that one of the equipment is wobbly a while back. And still has not been fixed. I guess you pay for what you get. I've also recruited 6 members here and I've regretted since.