The Training Room in American Fork, Utah, offers a top-tier gym experience with a comprehensive array of fitness equipment and a welcoming atmosphere. Known for its cleanliness, spaciousness, and wide variety of amenities, this gym ensures members rarely wait for equipment. It includes childcare and sports medicine services, making it a perfect choice for families and serious athletes. However, some reviews mention inconsistent management and communication issues, which can affect the overall experience. Despite the high membership cost, many find it to be worth every penny due to the exceptional service and community feel.
Staff members are known for knowing members by name and providing personalized attention. The facility supports a strong fitness culture that motivates individuals to reach their fitness goals. While recent management changes and high staff turnover have raised concerns, the dedicated existing staff and clean environment still make The Training Room a highly recommended fitness destination in Utah County.
Pros:
- Friendly and knowledgeable staff.
- Clean and well-maintained facilities.
- Spacious with a variety of quality equipment.
- Includes childcare services.
- Offers sports medicine and physical therapy.
- Never overcrowded, no wait times for equipment.
- Great community feel and supportive atmosphere.
- High-quality personal trainers and diverse classes.
- Conveniently located and easily accessible.
Cons:
- High membership cost.
- Inconsistent communication from management.
- High staff turnover affecting training continuity.
Location / Contact
- Address: 710 S Utah Valley Dr, American Fork, UT 84003, United States
- Phone:+1 385-254-5631
- Website:thetrainingroomutah.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.8-star.
This business has 110 reviews.
The address is: 710 S Utah Valley Dr, American Fork, UT 84003, United States .
The contact number is +1 385-254-5631
This service is listed under Gym .
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Ashley Lewis
1 year ago
Despite the random influx of negative reviews… The Training Room is a fantastic gym. It’s never busy, the equipment is great and the owners and employees treat the regulars awesome
Spencer
1 year ago
I am going to try and keep this review as professional as I can so that anyone looking to join the gym can decide based on the facts of my personal experiences and observations. I was not asked to write this review by anyone, but I could not in good conscious leave without giving others the information they need to make a smart decision.The pros of the Training Room:-Large turf area-Even when it is busy it is pretty empty.-The staff are absolutely incredible.-The coaches that I spoke to and worked with were knowledgeable and professional.-The equipment is in good shape and working order.-The new manager has been awesome and has been working extremely hard to resolve the issues the gym has. He has been put in an extremely tough position and I do respect him for what he has had to deal with.The cons of the Training Room:-Holiday hours have been poorly communicated in the past (this has gotten somewhat better, but if you miss the sign on the front door, you are SOL)-The nice large ice baths that worked were removed and the new ones are not working. I hope they have been fixed because they do look nice.-The sports therapy they offer is not good. Their chiropractor refused to do chiropractic adjustments on me and instead wanted to do physical therapy exercises. I do not have a problem with being recommended other treatment methods, but the work he did on me and the exercises he provided did not help me. After two visits I gave up and decided to work with my coach and other professionals. YMMV but the sports therapy portion of your membership is not worth it in my opinion. I would not trust this individual with any of my friends of family for care.-The owners of the gym do not seem to have a united concept of what they want the future of the gym to be. When we first joined the gym (and brought a substantial amount of equipment with us that a lot of their other members and classes used) there were talks of building a field house, getting new equipment, and improving the recovery facilities. None of this has come close to happening after about a year and a half besides the above-mentioned ice baths.-There has been a mass exodus of the coaching staff which the owners refuse to do any self-reflection about and instead believe everyone else is the problem.-They won’t change your pricing if you are a signed-up member, but if you try and bring in a friend to work out with you good luck getting a straight answer on what a membership costs.-Rather than acting professional when members leave it appears the owners would rather spend their time typing snarky replies to their new honest reviews, blaming everyone except their own poor policy and business decisions.If you want a gym to work out alone or with a buddy where you will probably never have to worry about waiting for equipment, then this might be the place for you. In my option it is an expensive gym for what you are getting, but if you can afford it and it is worth it to you, then do it.If you are looking for a facility where you can work out with a team and a coach where you can create and keep a good culture, look elsewhere. This is not where you want to be.
savanna child
1 year ago
In the beginning this was such a fantastic gym, truly believed this was a gym that cared. You had staff greeting you at the door( every time remembering your name). I loved the feel of this gym and how little crowds there were. However, Over the past year or so I have seen a very high turn over rate with the gym. A lot of fantastic trainers leaving/ being let go. Trainers that cheer for their athletes and celebrated with them as they reached their goals. That’s why I originally went to this gym. To be trained like an athlete. To have a team support you and a coach that had your back. While I still have a coach and team that has my back, it’s clear that the training room does not have their staffs back. I definitely took note of all those who left the gym. Just like I’m taking note on my coach choosing to leave. Everyone in the strongman community is taking note, on how not to treat your staff and the coaches who care.
Becca Reher
1 year ago
The amount of negative reviews coming in right now about the staff at The Training Room really saddens me. I just had my last day at this gym (due to moving out of state) and leaving this gym was easily the hardest part of moving out of Utah for me. From day one, every staff member works to remember your name, and greet you and sign you in before you even get to the front desk. The way the staff at this gym go above and beyond to make it a fun environment is everything. The staff, equipment, and lack of crowds has made this my best gym experience by far. Coming from someone who has been a member of different gyms all over California, Idaho, ans Utah, it’s refreshing to see this gym do the whole gym environment right. Will miss it!
Raquel Laking
1 year ago
2 starsPros:1. Evening childcare workers are wonderful, they made sure my son felt cared for.2. My class trainer made sure I was learning new movements correctly and would make sure to tweak the program for me so I could work through an injury and through pregnancy and come out stronger. First time going to a gym and feeling like I could actually be strong (all thanks to my class members support and our coach!)3. Front desk knew who we were and would always greet my family upon entering. Trainers always were friendly.Cons:1. Poor communication with staff on multiple occasions. Management didn’t communicate with staff on multiple occasions which leads to a few issues.2. When I first signed up I was met with staff who didn’t know what the pricing was and had no idea how to work their computer system. I had to call in a few times to get a direct answer on pricing for the gym (as it is not updated on their website or on Instagram), after getting pricing for my class membership and signing a waiver, I was told I had not signed the waiver, so I signed it again. Then a few days later I was told that I wasn’t signed up and had yet to sign the waiver- which I had twice at this point.3. We had been told they were moving everything to an app (check in, payments, childcare sign ups, etc) which we thought would be great and streamline everything. During this time we tried to sign my teenage brother up for 2 weeks of classes so he could train for a competition. We were told it was definitely doable, but when it came time for actually paying for it, we were told that they yet again were unsure of pricing because they were told that things were moving to an app and prices were changing but were not given those prices from management prior to management leaving on vacation. Staff seemed embarrassed to not know what the prices were but also were trying to work with us on getting him signed up.4. We had been told initially that my husband’s membership included childcare and we had been paying for it (or at least assumed we were) for over a year. In the last two weeks we were given a call telling us that we would have to pay an extra fee to continue using childcare because we weren’t signed up for it ever. Childcare knew who my kid was and had been scheduling him, so we felt blindsided by this.This along with some other things (including high pricing $160/month/person with technically no access to towel service or showers (according to our contract)) led us to conclude our time at the training room.We drove 30 minutes to and from the gym everyday because we respect our trainer and enjoy what they had to teach us. The moment our trainer left to a different gym we decided there wasn’t any more reason to stay and are following them to a new gym with higher hopes for staff and management.
Jonas Davies
1 year ago
Initially, I loved working out at The Training Room. The staff were super nice and the gym itself was nice as well. The classes taught by coaches and trainers who really care about the people they train are the reason I came to the gym in the first place. But the mistreatment of these coaches by gym management has driven them away. I’ve been part of a strongman class taught by Becca for two years now. Gym ownership pushed her away because they don’t know the value of the work that she does. I’m appalled at the lack of professionalism they’ve shown, and they should know that they are much worse off now without Becca coaching there.
Ying Liang
1 year ago
Great gym with a tight knit community. Much pricier than big box gyms but includes spacious facilities, childcare, and a built in fitness community. Clean and well maintained with respectful and friendly staff.
Wyatt Hancock
1 year ago
Got a membership one week ago and it is honestly the best decision I have made in awhile. So much better than the competition nearby, especially when comparing the bathing facilities (Vasa's is nothing less than horrific). The only thing that could make it better is a heavy cable lat pulldown (the heaviest the cable machine goes to here is 160 lbs). But that is just a wish list haha. All in all a worthwhile investment.Edit: Three years has changed the Training Room, and not for the better. A lot of the good staff that once worked here are now gone, and management has become apathetic. Besides the barbells there wasn’t any real high quality equipment, and nothing has been added there in two years after the cable row and pulldown despite promises of new things coming, and even then that equipment is frequently falling into disrepair. The change to coaches doing group trainings in the mornings made working out feel like playing Russian roulette, with those working out alone being treated as second class (I’m not the only one who left because of that). Those things, when combined with the absurdly high monthly cost and switch to strongmen training and highschool athletics made working out at the training room a manageable experience at best, and a nightmare at worst.
Keaton Fell
1 year ago
The gym is great! The machines are all maintained well and provided at mass. I never find my self waiting for a machine. Worth the price. The best part for me is being a part of the strongman class. Great people, very chill vibes, and boy is it effective. I have gotten stronger in all of the major compound lifts all thanks to the amazing 3rd world’s strongest woman Rebecca Child (Rowley)!!!
Rachel Morris
1 year ago
At first the gym was awesome. I cannot deny I loved that it use to not be too crowded, and the equipment was nice and well maintained; then one day without notice or announcement they absorbed a strongman gym- which would have been fine except they never communicated it to the trainers or the staff- or the members. I had to cancel my classes I was taking because they never had room on the turf for us and no one ever communicated. It was pretty ridiculous. As time went on I noticed that the turf was no longer available to anyone that wasn’t strong man, and the equipment was being destroyed.the strongmen members were also apparently not held to the same rules as everyone else ( their kids would run around the gym and play on the equipment when there is a sign at the entrance that says no kids beyond this point)-unsafe and unprofessional. I finally became fed up with paying as much as I was for an experience I would expect at a vasa or plant fitness. Very disappointed.