Crunch Fitness - Palatine

I have been trying to cancel my 2 memberships for the last 3 months, because I recently became disabled. I have emails going to Zack Isoda their Operations Manager, multiple times asking that he cancel the 2 memberships. On his last email he said he would credit my account. This month again I am charged. Because of this I will never return to this gym once I am healthier, and I will tell everyone I know never to join that gym. I have no choice but to contact the better business bureau, as they are stealing from me by continuing to take money out of my account. I have never been more disappointed with a business before. I will also attempt to contact ownerships. As nothing else seem to work.

Rather drink rain water than their water at the water bottle refill station.Also, hours are shorter than other locations during the weekends. Lame.

I have been pleasantly surprised of how great this gym is! Brand new equipment, tanning beds are much better than in a tanning salon. Love to come here.

I've been going to this gym once or twice a week for almost a year now as a guest, my girlfriend has had the membership for about five years now, I like the equipment and the establishment overall and never had an issue with any of the other people that come here to workout and I was considering switching memberships from my old gym.Today 3/19 at around 10am as we were working out in the loose barbell area near one of the punching bags, a fitness class was about to take place and one of the instructors(Lisa) walks past by us, and says "be careful! I dont want you to get hit on the head with a weight ball" comes back around a minute later and says the same thing, and finally a third time, but this time, grabs my girlfriends gym bag and throws it next to her as she was in the middle of her set. This of course was aggravating to us and she replied we had heard her the first time. This sparked a back and forth between them two and at one point Lisa says, "I don't know who you are" and claims she's the Gym owner and she can terminate my girlfriends membership right at that moment and continued to make unprofessional comments, we finally grabbed our things and left.First, I think is disrespectful enough to interrup a stranger in the middle of a workout, touch their property and even more throwing it the way she did.Second, recognize the need to use an area or equipment, but if someone is there using an area or specific machine, we all know we respect said space until it's available, not harass the person to make it hurry up so that we can use it. we are all paying to use the space and we should have the right to be able to do such without being harassed and even less by a staff member.

Have been going here for about 2 years. Pretty good for a commercial gym. Paper towels are out in the machines most of the time. The slides on the cable machines should be lubricated more often. Most of the time they feel stiff and I have to ask the staff for a can of wd-40 to lube them.

The staff was very lovely, no problems with them at all!I read the reviews before coming to this gym and the majority of them said that the gym was dirty but I wanted to give it a fair chance—don’t make the same mistake I did. The gym was actually disgusting and there are multiple machines that need to have their covers replaced. There are giant holes from the wear/tear which is normal but it needs to be replaced! That’s an infection waiting to happen. I had to go to another gym because it was that triflin. Get it together + don’t charge people 15+ a month for a nasty gym.

This is a premiere gym for the serious workout crowd and novice gym goers alike. With a wide selection of free weights, benches, machines, cardio equipments, and a HIIT zone, you will find whatever you need for all your exercise needs. Additionally, the crowds are never to the point of impeding your workout routines even during peak hours. To top it off, management and staff are amazing and the prices are very very reasonable. Highly highly recommend it!

I’ve been going to this gym since I recently moved to the area and I have been so happy to all this my new home gym. Always clean, weights always racked, and my morning visits always go uninterrupted and great! Been to many crunch locations and this has to be my favorite.

Love the equipment here! Staff and members make the gym worth it! Always look forward to working out here. Yousuf is always on point.

The gym is very dirty, could somebody start cleaning up there ..? under the machines and around no one has cleaned there for at least half a year, everyone is afraid of the corona virus but no one cares about this dust ..?