LA Fitness in Pasadena, TX is a well-equipped gym located at Crossroads Centre. The facility boasts a clean environment, ample workout machines, a pool, and handicapped accessible amenities. It also offers the unique benefit of guest passes with membership and a no-contract policy, making it a flexible choice. However, some members have raised concerns about cleanliness, especially in the pool area, and inconsistent customer service experiences from the front desk staff.
Despite these issues, many appreciate the friendly instructors and overall positive atmosphere. It's important for potential members to consider both the strong points and areas needing improvement before joining.
Pros:
- Clean facility
- Ample workout machines
- Handicapped accessible amenities
- Guest passes with membership
- No contract policy
- Friendly instructors
- Positive atmosphere
- Locker rooms are clean
- Flexible hours
Cons:
- Concerns about pool cleanliness
- Inconsistent customer service
- Machines often need repair
Location / Contact
- Address: 6793 Spencer Hwy, Pasadena, TX 77505, United States
- Phone:+1 281-241-5699
- Website:lafitness.com
Rating Stats
Reviews (10)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 10 reviews.
The address is: 6793 Spencer Hwy, Pasadena, TX 77505, United States .
The contact number is +1 281-241-5699
This service is listed under Gym .
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Patricia Villalovos
1 year ago
Fantastic instructors! Friendly employees. Super clean facility.
k f
1 year ago
I joined this gym using all Active and Fit through my health plan. Can't comment on member services and the whole sign up process for joining the gym directly. Only used the pool and locker room so far, but this is a really nice LA Fitness -- lockers are really nice, everything looked clean, pool was in great condition (though strongly chlorinated, which I don't mind). There's a very good handicapped accessible shower, with plenty of space to move around and a large bench, handheld shower, regular shower and grab bars. I have back issues, so I greatly appreciate handicapped accessible facilities.
Derrick
1 year ago
I happened to be in the Deer Park area and decided to get a workout in. Nice place. Clean, nice atmosphere and the staff and members seem nice
SparsePizza
1 year ago
They recently banned gym bags from being on the floor and require them in lockers, which I find odd as I see multiple people that like to bring their own equipment in their own bags, and now no longer can because of this stupid rule. I personally bring a really tiny bag to put my wallet, phone, keys, and earbuds case in. It's so small, that it doesn't even block any walkways and is kept close to me at all times. Yet bags are now banned, so yeah I'm pretty annoyed, especially with an expensive gym like this. Don't really want to buy a lock, just to lock up a few small items, that I'd prefer to keep on me anyways.
aͨnͧgͭeͤl
1 year ago
Edit: I've been happy until recently. I have started swimming to learn and the main reason why I joined this gym was that it was CLEAN! I dont know what changed, if anything, but I see hair, gum, candies, bandaid, tissues. It's just disgusting! Women, we are NOT filthy pigs! Clean up after your dirty selves!!! Anyways, I have seen maintenance come to clean but I don't know how often or how thorough they are. It's gotten really gross and I'm uncomfortable walking barefoot there. Even at the pool. I have seen the pool boy clean the water by just running a machine, but how often is the water itself fully cleaned/replaced? Also the sides of the pool are filthy too. I see the same trash that was there the day before. I really liked this gym. For the absurd price tag it should be kept up to the highest of standards. If you are out on the floor with weights/machines it definitely looks better but be ware of the pool and restrooms!This gym isn't very big but it has so many of each machine that I've never had an issue of waiting at all. Plus even at times it's busy there is still enough scarcity that it doesn't feel as intimidating being full of people.
David Nguyen
2 years ago
This is by far the worse front desk service of all LA Fitness in all Houston area locations, this pertains primarily to the morning service as this is the time I visit. The service for the past 9 months has been non-existent. For the existing LA members let you facility know about the service so that the establishment can fix the situation. The service here has NO “acknowledgement”, NO “have a good workout”, NO eye contact, NO “Good Morning” NO INTERACTION whatsoever. Putting your scanner on the counter, continue to watch social media and not acknowledging the member is unacceptable.Front desk is the face of the company, first interaction with their members. I have brought this up to the facility twice and no clear outcome that is will fix the situation not with me personally but for this location. This issue was brought up six months ago and was addressed, it was a tad bit better for one week and back to the normal rude behavior.This comes down to the management team, listen to the members, bring up the issue, have warning and consequences and address the problem as needed. Domyour due diligence, check cameras, ask your morning members, or even ask corporate to do a survey. Once in a while the behavior is tolerable, as people we all have our own personal issues but nine months of the repetitive behavior is just not right.Think - what position is csr front desk? Happy smiling, contact service, fake it even if you have to smile service. I’m sure LA Fitness didn’t hire someone to play on the phone during the shift to bring this attitude.Well, to be honest, local mgmt did address the issues, they pointed out to the intended front desk that I was the person to address this issue. That person now knows who is complaining and my service from the front Desk is solved but they does not do justice for the other members of the facility, I have nothing personal with this person and nothing against that person. If I was managing the facility I would have done better than treat this as an isolated incident. As very recent changes has seen that I am not the source of the problem but I am trying to do a service to the company. Anyways I have send in my cancellation mail, I will not be coming to this particular gym.On a bright side, As overall LA Fitness is pretty good, it was just this particular gym that bothers me a little, I am contemplating about canceling still because as a whole most All LA fitness facilities are satisfactory. Best regards to all
Bella Secret
2 years ago
i love the gym . the only thing i hate is that we pay a yearly service and a lot of machines are not working or ripped very often . they should also put the rule to only use one machine and not two at the same time .
Crys O
2 years ago
Last night There was a male staff member that walked into the womans locker room without announcing himself prior to entering and it was before closing time. He went in to tell us to clear out. Which we WERE all out before 11. I had just showered and barely finished getting dressed, had he walked in even seconds before, he would have walked in on me undressed. There were still people working out too, again it was before closing time.Ridiculous
Earl Aguas-Alzner
2 years ago
I am looking for a gym, and so I went here to inquire about their membership. I asked them to tell me what made them different from every other gym. Couldn't get a straight answer! The facility looks nice. The men's locker room was clean. Ultimately, I didn't sign up because I didn't feel that I got very good service.
High Tide
2 years ago
Most LA Fitness gym's are clean and less congested than the other big names. What I like personally about LA Fit is the membership which includes two guest passes every time you come, so basically it's like having two memberships plus no contract. Also you don't have to worry about the gymn continually billing you as they process your cancellation because they take first and last month fee upfront, so billing stops immediately! Pretty much it's a win win situation! Only thing about this location is there's no upstairs smoothie station and racquet ball court.