StretchLab, located in Peoria, AZ, offers personalized stretch sessions tailored to improve flexibility and overall mobility. Their team of certified professionals provides one-on-one assisted stretching, which has proven beneficial for many, including older adults, those with physical limitations, and individuals recovering from injuries.
While some customers have highlighted excellent service and noticeable benefits, others have experienced issues with pricing and customer service. StretchLab stands out for those seeking guidance to reintroduce stretching into their routines but may not suit those looking for a more intensive fitness therapy.
Pros:
- Certified, knowledgeable professionals.
- One-on-one assisted stretching.
- Improves flexibility and mobility.
- Beneficial for seniors and individuals with physical limitations.
- Positive feedback for specific staff members like Morgan and Kristy.
- Motivates individuals to stretch regularly.
- Helps in reducing pain and reliance on pain medications.
- Convenient location in Park West.
- Supportive environment for personal health goals.
Cons:
- High pricing complaints.
- Poor customer service and communication issues.
- Delays in opening new locations.
Location / Contact
- Address: 9744 W Northern Ave #1330, Peoria, AZ 85345, United States
- Phone:+1 623-248-0634
- Website:stretchlab.com
Rating Stats
Reviews (13)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 13 reviews.
The address is: 9744 W Northern Ave #1330, Peoria, AZ 85345, United States .
The contact number is +1 623-248-0634
This service is listed under Fitness Center .
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Christine Andert
2 years ago
We attended an event at Park West in October. Stretch Lab was there and taking memberships for the opening of this location in November. My husband and I paid $500 and joined. November came and went, then we were told December. December came and went. We were told beginning of January. That came and went, we were finally told January 27th was the soft opening. We were out of town. When we came back Feb 13th we called to make an appointment. Only to find out it's still not open. We left messages, and phone calls were not returned. Lake Pleasant gave the name and number to a district manager. We called and left a message for her. Again, no return call.On 2/14, After four phone calls again to LP, and no answer, we got a text from someone named "Josh" apologizing with excuses as to why they were not open. First, I was not happy to get a text, take accountability and return a phone call. Second, it's the same excuses we've been hearing since November.Placed a 5th call to LP and they actually answered! When I asked for a name and number for a Corporate Office, I was told all of a sudden the district manager was there at that location! I really didn't want to speak to her by this point, she didn't return our calls. She came to the phone and said she was sorry, she didn't know that we were trying to reach her. I told her this very location gave us her name and number yesterday, she argued with me and said no, they don't give out her phone number. OK.In the end extremely poor customer service. Looking to get my money back. If I have to, we will contact our credit card company.(On a side note... I would LOVE to know how someone left a 5 star review for this location 6 months ago!? They aren't even open six months later!)
Aysia P
2 years ago
Thank you for the 5-star review Aysia!
Yvonne Pigford
2 years ago
Thank you for the 5-star review Yvonne!!