Twist'n U Gymnastics And University All Stars in Lake Elsinore, CA, offers a variety of gymnastics programs with a focus on building skills in a supportive environment. Located at 17945 Collier Ave, they provide sessions from Monday through Friday between 3 PM and 7 PM. The facility is recommended for its knowledgeable staff and welcoming atmosphere. However, some customers have expressed concerns about management practices and coaching quality.
Positive experiences highlight skilled instruction and an encouraging environment, while negative reviews point to issues with professionalism and customer service.
Pros:
- Knowledgeable coaches.
- Friendly staff.
- Encouraging environment for beginners.
- Clean and well-maintained facilities.
- Wide variety of equipment.
- Supportive community.
- Highly recommended by satisfied customers.
- Effective children's gymnastics programs.
- Convenient weekday hours.
Cons:
- Concerns about management practices.
- Complaints regarding coaching professionalism.
- Issues with billing and refunds reported.
Location / Contact
- Address: 17945 Collier Ave, Lake Elsinore, CA 92530
- Phone:(951) 245-6969
- Website:twistnuniversity.fun
Rating Stats
Reviews (10)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.7-star.
This business has 10 reviews.
The address is: 17945 Collier Ave, Lake Elsinore, CA 92530 .
The contact number is (951) 245-6969
This service is listed under Gymnastics Center .
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Nora Oreilly
2 years ago
I absolutely love this place, great place, friendly coaches, coaches teach great, lots of equipment, and the owners really nice. Highly recommend it, great place!
Ivan Razo
2 years ago
JUST GO ANYWHERE ELSE!!The owner Jeremy let’s the place run like a day care and doesn’t care about quality instruction. I worked there and immediately started looking for new employment after seeing all the red flags for example Someone gave a 2 week notice and he fired them. He went crazy when I told him I quit, threatening text messages and said he didn’t have to pay me. He NEVER PAID ME MY LAST PAY. He’s known for coming on here and being rude to people so I’m fully expecting him to respond and attack me again. Message me if you have any questions… as expected he replied denying everything and attacks me, reminder he still never paid me what he owed. And like I said, message me if you have questions.
matt webb
2 years ago
Extremely disrespectful and immature "coach" is ruining the gym experience for my 6 year old. I do not recommend this gym for early exposure to formal fitness training. Health and wellness is critical, and a gym environment spurs healthy competition amongst peers...however a coach should encourage and positively drive you towards success...but the way this young child is "coaching" these 6 year olds is laughable. Not to mention the disrespect shown to us when confronted about her pathetic behavior. To the gym owner...there sure are a lot of negative reviews coming your way. You may want to rethink some of your staff.
Abel and Elizabeth
3 years ago
Jeremy discriminates against students and families if you ask questions. On Oct 7, 2019, I called the business to inquire about my student's enrollment he failed miserably in providing accurate / up to date information as to pricing, process, and navigation through their cookie-cutter sign-up system that only caters to "Cash Paying' clients. His program lists different pricing for public and Homeschoolers. He became offended because I asked questions and commented to his Manager Jennifer that he needed to be more informative to Homeschooling families since his database does not provide homeschooling options, as a result, he opted to notify my Charter School (Inspire) that "We were not the right fit for the program" hmm we had not even started it yet? NO EXPLANATION. ( but all of sudden he has a reason/excuse) My guess is that is Pride was bruised because he knew he failed to adequately provide vital information to us as I had to make 2 PO revision requests because of the lack of information he did not provide. He cowardly sent an email notifying myself, my Homeschool teacher and the PO processing dept that we were not the right fit. Now mind you I spoke to Jeremy early on the day of Oct. 7 at 1:37 pm everything was fine, however, once I spoke to is Manager Jennifer at 4:51 pm I received the cowardly email at 5:57 pm. He is not someone you want to do business with. I will be filing additional complaints against this business so that other families do not go through this again. I will also rate him on our Charter Schools Vendor platform and share my experiences with other Homeschool families. You have been warned take your business elsewhere he will kick you out at a drop of a hat. Don't know what Jennifer's problem is, our conversation was fine. All of a sudden he added "hostile" to all of this but never mentioned it previously in the email (see picture of email below ) this guy is sadly lying and (by his own admission) he claims that he un-enrolled us because I did not sign up for the following month (of November) so if you don't sign up for more months your doomed already and that I criticized the way his process is set up. Fact: His prices are higher for Homeschooling students @$86 then it is for a walk-in to pay $68. You are forced to enter a credit card number and they will still bill your card and send your charter school a payment request. As you can see previous reviews show there are shady things are going on with this place. Jeremy, sorry but you don't get to collect state funds and then discriminate against families just because you are given corrective criticism that would help homeschooling families better understand the way you do things or because we won't sign up with your program for months at a time. You are NOT the right fit for any Homeschool. #homeschoolingfamiliessticktogether. The program was never criticized. It was the lack of information that YOU did not provide and that your database did not offer to Homeschool parents. Instead of using the suggestions to better serve families you chose to be a coward and send an email. Go to Endeavor gymnastics in Temecula.
Kerri Lauritzen
3 years ago
Very disappointed! My son signed up for a summer class and we canceled right before school started! They told me He is dropped, and continued to charged me 3 months after!!!! I have called multiple times and they keep giving me the run around-and won’t refund me-beware to auto payment each month, very disappointing for how small our community is……
Tony Aguirre
4 years ago
Contract’s $... anyone that wants to try out the “FREE” class, please be aware of the contract that they have might have you sign prior to entering the FREE class.Also, Jennifer is super nice and appreciate her for listening to me today Jennifer, But this experience that my wife and daughter had at your location was not what we are looking for. They are adamant that they would rather not attend any make up classes you offered us. So, I feel that this was a $71 Free class they attended. As I mentioned, I hope we both learn from this experience and disappointment, I hope your staff Doesn’t scare any more little girls in a advanced gymnastics class during there first visit. Thanks Again, for your time once again.
Cristina Planchon
5 years ago
Best gym ever! Knowledgeable coaches and friendly staff. Those that leave bad reviews are just angry at themselves. I will always bring my cheerleaders here to learn how to tumble. 5 stars hands down!!!
Jennifer Eldair
5 years ago
My daughters love this place! They are beginners and the instructor makes them feel so comfortable. They never feel silly and are excited to keep trying thanks to Brandon!
Rocio S Galvan
8 years ago
I happened to be inside the studio inquiring about their classess earlier this week, when I had heard people arguing inside an office, when I asked the front desk if everything was okay she had stated that it was the owner and not to worry that he was setting a parent and child straight. I was dumbfounded to hear how a business can say such remarks about their customers. The lady at the front desk, did me a favor. If this is how they treat their clientele, I do hope they get shut down.
L A
8 years ago
Cancelled our membership due to lack of instruction. Meaning we never saw a 'coach' when my daughter was there. The 'coach' was always having some problem or other, on the phone, family issues, looking for antidepressants etc. So today I get this rude call from this 'coach' wondering where we have been. I explained that we had cancelled our membership and why. She then said, "Well it seems like you have a lot of problems, have a nice life."Great customer service! Why the heck did I have to be harassed? I didn't even name anybody in my complaint.