Planet Fitness in Rio Rancho Towne Center, Pomona, CA, is a popular gym known for its affordability and welcoming environment. The facility operates from early morning until late at night, offering flexibility for various schedules. Members appreciate the cleanliness, variety of equipment, and the friendly staff. However, the gym can get crowded, which some find frustrating.
While many members enjoy the positive and supportive atmosphere, others have faced issues with customer service and cancellation policies. Despite these drawbacks, the gym remains a favored choice for those seeking a budget-friendly workout space.
Pros:
- Affordable membership options
- Clean facility
- Friendly and helpful staff
- Wide variety of equipment
- Flexible hours
- Welcoming atmosphere
- Judgment-free zone
- Frequent equipment upgrades
- Free personal training with membership
- Convenient location
Cons:
- Can get crowded during peak hours
- Issues with cancellation policies
- Limited free weight area
Location / Contact
- Address: 2057 Rancho Valley Dr D, Pomona, CA 91766, United States
- Phone:+1 909-417-0039
- Website:planetfitness.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.3-star.
This business has 122 reviews.
The address is: 2057 Rancho Valley Dr D, Pomona, CA 91766, United States .
The contact number is +1 909-417-0039
This service is listed under Gym .
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Elizabeth Barfield
3 years ago
I love planet fitness, it's clean, folks are nice, professional and knowledgeable. Absolutely love the classes they offer.
Nelida Cruz
3 years ago
Great place nice and clean. The atmosphere is always welcoming go there 5 days a week...
Erwin LG
3 years ago
I'm a new member of this club, everything looks clean, friendly staff, everyone practice social distancing. Everyone disinfect after the use of a machine or equipment, the club also provides disinfecting spray and paper towels.
Joni Rincon
3 years ago
Staff is always friendly and good customer service Assistant Manger Jayleen has good communication skills. Definitely a good gym to work out at the right times
Derek Gold
3 years ago
No showers in April because of "Covid" the only location in all of California with no showers. Yet all other locations are open and have showers. And you can treadmill and workout next to someone for 2hrs is ok. Makes zero sense.
Juan Duarte
3 years ago
Ive been getting charged monthly fee since March 2021...this week i see a renwal fee of $39 charged (thats when i noticed the monthly charges) i called and asked why they reactivated my account, without permission...to please cancel and give me refund...they said there is nothing they can do. I have to walk in and talk to a manager but they dont give refunds..I also have to walk in to cancelI asked when they closed for covid...the rep said march 2020. They reopened march 2021. So essentially I paid two annual fee for a year I didnt have access to the gym ...what a waste
Danny
3 years ago
The only reason for this poor review is this ridiculous mask mandate. Ill wear the mask in side but i should be able to put it dwn during my workout so i can breath properly And then put on going to another machine. Im surprised no one has passedsout yet. I had an employee ask me yo put my mask over my nose, i said im trying to breath. The employee should police they don't get paef enough
Mo O'Connell
3 years ago
It’s an ok gym, but I canceled my membership and my son’s last year in writing as requested, twice, and they are still charging me. I call and the phone is never answered, I drive there and they look at me like a deer caught in headlights. I’ve written corporate and still nothing. I know everything was closed down for COVID, but this is ridiculous. My suggestion, find a gym with better customer service
Evelyn Gonzalez
3 years ago
Clean, has stations where they provide disinfectant for cleaning before and after you use the work stations. Has the safe distance with each station. Opens early, and closes late. Love it.
Fareed Cooks
3 years ago
It's a good gym for cardio and light circuit training. It is not a weight lifting gym, so people looking for that should look elsewhere. The gym is definitely geared first and foremost for beginners. Those more advanced in there fitness journey should consider it only as a secondary gym.