Bay Club Redwood Shores in Redwood City, CA, offers a wide range of facilities and activities for families, fitness enthusiasts, and those looking to relax. The club features multiple swimming pools, tennis courts, weight rooms, a basketball court, and a variety of fitness classes. The staff is generally friendly and the club provides a resort-like atmosphere with amenities such as a sauna, jacuzzi, and child care services.
However, some members have raised concerns about overcrowding, outdated equipment, and inconsistent cleanliness, especially in the locker rooms and pool areas. Customer service issues, including problems with membership cancellations and unresponsive staff, have also been noted. While the club offers many amenities and activities, potential members should weigh these factors before joining.
Pros:
- Multiple swimming pools and tennis courts
- Variety of fitness classes and equipment
- Friendly and helpful staff
- Family-friendly with child care services
- Resort-like atmosphere
- Sauna, jacuzzi, and other relaxation amenities
- Good location with ample parking
- Cafe and bar available for refreshments
- Diverse range of activities for all ages
- Conference rooms and business center for work and networking
Cons:
- Overcrowding, especially in the pool areas
- Inconsistent cleanliness and outdated equipment
- Customer service and membership cancellation issues
Location / Contact
- Address: 200 Redwood Shores Pkwy, Redwood City, CA 94065, United States
- Phone:+1 650-593-4900
- Email:[email protected]
- Website:bayclubs.com
Rating Stats
Reviews (120)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.3-star.
This business has 120 reviews.
The address is: 200 Redwood Shores Pkwy, Redwood City, CA 94065, United States .
The contact number is +1 650-593-4900
This service is listed under Fitness Center .
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Michelle Doan-Marinov
1 year ago
Our family recently signed up and we are enjoying the club so far. Facilities have been clean, friendly staff and GREAT classes too.Look forward to using the pool and spa amenities too. Thank you, Bay Club, for some solace during this ongoing pandemic !
Alex Mashrabov
2 years ago
Facilities don’t look new
Orit Yehezkel
2 years ago
Fun for kids. Less for adults.
Namit Raisurana
2 years ago
Nothing great. Food lacked taste
Brigitte KELLY
2 years ago
Gave blood there. Nice clean club and wasnt crowded at all at 9am on a Tuesday.
Jahi Johnson
2 years ago
Great facility! Endless possibilities!! I had a one day pass and look forward to visiting again.
Nancy C
2 years ago
This is a review of the customer service and not a reflection of the club amenities. The response time was within 10 minutes when inquiring about signing up for membership. However, once I've signed up as a member, I receive no replies to the emails I sent to customer service. Calls were forwarded to automated recording asking to contact through their website yet those emails aren't returned. I've been in other clubs and this one, by far, has the worst customer service.
Warren Kline
2 years ago
This place no longer has customer service, nor does it have adequate member services reps (I.e. James Lent). He should be working at a Golds Gym, based on his tone. Bay Club Redwood Shores always run out of towels on the workout floors, how are you supposed to clean the equipment and prevent the spread of Covid? Anyhow, after being a member her for 15 years, I realized that all they want is as much money as you can give them. I'm sorry I came back.
Michael Tranchina
2 years ago
Excellent, spacious grounds with lots of activities and helpful staff. The grounds themselves are very outdated. Paint peeling, stains on the carpets and walls. Holes in the ceiling. Looks 30 years past due for a renovation. The average age here is mid 40’s. Kids running around without supervision, which is fine. Overall the style and cleanliness was sub par. In terms of substance, there is a lot! So many amenities. Lots of space. In terms of form? Lacking stupendously. No taste. No style. Run like a YMCA, but more run down. The Santa Clara location showcases what it could be.
Joe Trott (JoeMoe)
2 years ago
It's Okay. I would need more time to venture around the place but as far as first impressions go it's just OK. I gave them 4 stars because I know coming out of covid must be hard but they definitely need to run a tighter ship when it comes to cleanliness. The place is very old and that accounts for some of the disrepair. I'm just thinking for the membership cost they could do much better. I will go back and I will adjust my review as I see fit but I think it is a tough gig trying to keep up with the San Francisco Bay Club. The employees were cordial and helpful which is always a plus.