YouFit Gyms

After signing up for a free trial (or so I thought) in January, I was charged the following day. Due to this charge and the lack of a good explanation from the employee signing me up, I decided to stick with my apartment gym. They continued to charge me for months (I was unaware) and called today asking if I wanted to clear the charge. I never stepped foot in the gym after feeling bamboozled from the initial sign up. The manager was able to send me the information of the collection agency they sent an account to that was never used. Other than that she was not helpful and did not see a path towards fixing the situation other than paying the 4 months of non usage and a yearly fee of $49.99. I’ve seen other reviews that depicts canceling this subscription as a rough and possibly never ending process. I hope this gym can improve its quality of care towards customers moving forward.

They don't enforce the cleanliness rules. Guys sweating profusely get off the machine and head to the next one without wiping down equipment. I brought it to the attention of staff several times, and nothing was done. I withdrew from gym.

Cleanest gym I’ve ever been. Nice place to workout never too overcrowded, small but has everything.

I use to belong here but this time met up with a friend to workout in the morning and loved that it wasn’t crowded nor that people were paying any attention to us working out.

Youfit is absolutely ridiculous. Fees, fees, fees. They only want your money. We’ve been members for over 7 years. Never again. They charge you to cancel, you have to have a “cancellation review” done, and if payment comes within 10 days of canceling you’re required to pay that too. Do better youfit. Fyi, Crunch fitness is amazing & offers SO MUCH MORE for a cheaper price than youfit.

Although there were very friendly when I went to cancel my membership because they had moved from where I live to a location that's too far for me to go to, I appreciated the fact that they were willing to help me cancel my membership. They did give me the phone number of who to call but the hardest part is getting a live person on there. It's so easy to get stuck in the phone queue just going over and over and over with the same information. There is no option to talk to an individual. I was finally able to get through to someone after calling back to the Midlothian location for help from Melissa. They did quickly cancel my membership I did not require me to pay an extra month because they had moved. It was kind of confusing being in the phone menu because they said I didn't owe anything yet further on in the phone menu they say I needed to pay an extra month just to cancel my membership. I'm glad I was finally able to cancel it.

Youfit is a great gym! Unfortunately I moved and had to cancel my membership, most of the employees had me running around back and forth giving me excuses as to why I couldn’t do it over the phone, and would need to come in (I live two hours away) however Ms.Alison helped me over the phone, gave me all the information I needed, very nice and professional, I now have my membership cancelled! Alison needs a raise, period

Unfortunately over the past couple years the cost of the gym membership per month has gone up. To lower your gym membership, you have to pay a fee, to cancel your membership you have to pay a fee. During Covid when everything was close they did not hesitate to continue to take your money out of your account for your monthly dues. When other gyms had stopped collecting their monthly fees when they were closed, Youfit did not. When the gym re-opened, and people had to bring towels in for their personal use, they could not even extend a free towel to those people. They expected you to pay for those as well. I have to say it’s definitely changed over the last few years. Not a place I would like to go to any longer and will not be recommending any longer.up dated 03/07/23 ----- As of now, their cancellation policy is awful as well. I was told to go into the location to cancel, then after i went they said I needed to call or go on-line, well needless to say that didn't work out like planned so I was not only charged for a "last month" I was also charged the $49.99 annual fee...for my "last month" i would be able to go ... no pro-rating the fee or anything. So they just got and extra $60 from me for cancelling!! Customer service is awful !! I

This is my tribe. My exercise community where I can relax and get a good workout in. I have been a member of YouFit for a very long time and will continue to be a part of the community. I have gone to 1 Barre class and I really enjoyed it. I plan to attend many ore in the future now that I am settled.

Buyer beware. I was a member of a location a couple miles from my house. Which was going fine. In December they closed that location and transferred the membership to the Midlo Turnpike location, with no advance notice to me or even any real time notification of such a change being undertaken. I only found out by finding my location closed and empty one day recently when I stopped in to work out last week. Trying to cancel my membership from now a different location has been a nightmare of bureaucracy (quite intentional it seems) and today they drafted a payment for February while my cancellation is being finalized by some 3rd party (ABC Fitness Solutions). Both ABC and the new location say that they have no authority to refund that next month’s payment, and that I can only talk to corporate office, and conveniently there is no way to speak to a person in corporate.The Midlothian location is unethical in pretending that these actions are reasonable and that there is nothing they can help me with. Always having me reach out to third parties when their location is actually who holds my membership now. I’d been a satisfied low-visit customer of YouFit for a total of four years. But NEVER again would I do business with them or encourage anyone to use their service as they are greedy for a few extra bucks that they have in no way earned and they don’t mind exposing themselves as thieves in the process of stealing the money while simultaneously making the cancellation process unnecessarily complicated. The devil is in the details of business relationships and they have revealed themselves to me for what they are truly about.